Job Title: Information Technologist Levels I, II and III
Location: Fort Lee, VA
Shift: Normal Day shift
Required Security Clearance: Secret
Required Certifications: DoD IAT Level II (i.e.Sec+CE, CySA+)
Level I: Requires an Associates Degree in Information Systems/Computer Science or technically related degree, or three (3) years of technically related field experience in desktop support or network administration.
Level II: Requires a Bachelors Degree in Computer Science or related field of study, or six (6) years relevant experience.
Level III: Requires a Bachelors Degree in Computer Science, Information Systems, or related field of study, or eight (8) or more years related experience.
Level I: Must have a minimum of two years of client support in a Microsoft Windows-based environment
Level II: Must have a minimum of two years of client support in a Microsoft Windows-based environment.
Level III: Must have a minimum of eight (8) years of client support in a Microsoft Windows-based environment.
FEDDATA is currently seeking out IT professional for the Combined Arms Support Command (CASCOM) to provide information technology support.
Information Technologist Client Support Administrator (I-III):
Provide network registration of client equipment into the current installation software/asset management application.
Establish new, maintain, delete, and troubleshoot Active Directory client accounts/client systems.
Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, and security fix and virus definition standards.
Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
Coordinate standard system image configuration changes with the SCCM Image Team.
Provide guidance to desktop services technicians, assigned users, and peers.
Install, configure and maintain desktop applications.
Configure Standard Army application systems.
Install, configure and maintain desktop Commercial off-the-shelf (COTS), and Government off-the-shelf (GOTS) authorized client applications.
Perform commercial hardware repair on Dell and HP computer systems.
Assist System Administrators with testing of local client applications and security patches.
Create/update documentation for conventional technical processes.
Assist System Administrators with installing/testing of system software or network hardware configurations, and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/Users Guide. Use the Army Enterprise Service Desk system to create, modify, update and resolve new or assigned customer support request incidents.
Assist in the preparation of technical documentation and configuration change requests.
Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.
Experience with providing client support for users on Windows network operating systems in a Windows Active Directory environment using applications in the Microsoft Office Suite 2013 (including Word, PowerPoint, Excel, and Access).
Possess a strong base of experience in troubleshooting and resolving desktop related issues or user problems.
Knowledgeable in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
Ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
Experience in implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
Ability to clearly and concisely communicate technical information to non-technical users at all levels of the organization.
Good understanding and experience with general connectivity issues in LAN/WAN/Internet environments.
Effective written, verbal, and interpersonal communication skills.
Advanced understanding of Transmission Control Protocol/Internet Protocol.
Have six (6) or more years in deploying systems in a Microsoft Windows environment.
Have three (3) or more years of specialized experience working in a Microsoft Windows 7/8/10 environment supporting Windows Server 2003/2008, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG), formerly known as Microsoft Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2005 or current releases of all OS and application software.
Additional requirements include knowledge of Storage Area Network (SAN), Network Area Storage (NAS), Clustering, Active Directory, AD Group Policy Management, Windows Internet Naming Service (WINS), Domain Name System (DNS) and Dynamic Host Configuration Protocol (DHCP) and a high proficiency with TCP/IP protocol.
Hardware knowledge with server platform equipment required includes the following: extensive knowledge of Ethernet networks, server and PC hardware, personal digital assistants (PDA), network printers, and storage technology.
Knowledge of Windows architecture and internals, including file system, registry, networking, and security.
Knowledge of Microsoft Windows installation and deployment methodologies to include creation and customization of unattended installation scripts.
Experience in analyzing, designing, configuring and troubleshooting networking operating systems. Recommends organization-wide standards and best practices including commenting on policy and procedures development.
Must have experience in deploying packages in a Windows Active Directory environment.
Experience with various software products (ex. Symantec Backup Exec or NetBackup) that perform and maintain backup resources.
Have at least eight (8) years of specialized experience deploying Microsoft Windows systems.
Have at least three (3) or more years of specialized experience working in the Microsoft Windows environment supporting Windows Server 2003/2008, Microsoft Exchange, Microsoft Forefront Threat Management Gateway (Forefront TMG), formerly known as Microsoft Internet Security and Acceleration Server (ISA), Share Point, SQL Server 2005 or current releases of all OS and applications.
Additional requirement includes; makes recommendations to Information Technology (IT) Information Integration Division for the Sustainment Center of Excellence (SCoE).
Uses broad knowledge of IT concepts, principles and methods to perform analysis and provide solutions to challenging problems.
Responsible for support of computers and applicable equipment over their complete life cycle to include setup/configuration, software installation and assistance, troubleshooting, and maintenance for all administrative and operational systems.
Provides expert technical support to image computers using the approved Microsoft OS and Army Gold Master baseline image.
Required to be thoroughly knowledgeable in the use of software tools and processes to load software images on and configuration to manage the supported computers.
Maintains expert knowledge of PC architecture and hardware and software capability and configurations.
Works with other specialists to prioritize and accomplish assigned tasks associated with customer support functions.
Utilizes acquired knowledge to balance user requirements, available resources and organizational goals and objectives while striving to maintain top quality customer service.
Responds to phone, in-person inquiries, and the online service request (work order) system from a wide variety of customers.
Primary provider of direct customer support. Keeps contractor team members apprised of new developments in available hardware and software as well as new local and command wide developments.
Works with other contractor team members to identify and eliminate chronic computer problems and share lessons learned with other computer specialists within and outside the organization/installation.
Participates in formulating and implementing innovative techniques for achieving and maintaining a high level of customer satisfaction in conjunction with organizational effectiveness.
Prior experience in role
Work is typically based in a busy office environment and subject to frequent interruptions. Business work hours are normally set from Monday through Friday 8:00am to 5:00pm, however some extended or weekend hours may be required. Additional details on the precise hours will be informed to the candidate from the Program Manager/Hiring Manager.
May be required to lift and carry items weighting up to 25 lbs. Requires intermittent standing, walking, sitting, squatting, stretching and bending throughout the work day.
Successful Completion of a Background Screening/Check/Investigation may be required as a condition of hire.
Employment Type: Full-time
Federal Data Systems, LLC offers competitive compensation, a flexible benefits package, career development opportunities that reflect its commitment to creating a diverse and supportive workplace. Benefits include, not all inclusive Medical, Vision & Dental Insurance, Paid Time-Off & Company Paid Holidays, Personal Development & Learning Opportunities.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Federal Data Systems, LLC (FEDDATA) is an Equal Opportunity/Affirmative Action Employer. That does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
Job Type: Full-time
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