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INFORMATION TECHNOLOGY SUPPORT SPECIALIST II

San Jos̩ - Evergreen Community College District РSan Jose, CA



Engineering, Information Technology, Design



Salary : $50000 - $80000  / YEAR

Duties And Responsibilities
 

Service as a technical expert for installation, servicing, troubleshooting and repair of a variety of district-owned equipment such as desktop and laptop computers, mobile computing devices, peripherals, and other related equipment.

Serve as a technical expert for the installation, servicing, troubleshooting, and repair of networking hardware and software in supporting academic programs.

Install, maintain, and support a variety of software for employee workstations and computer labs across campus including large-scale deployments and management of software and licenses.

Provide limited system administration and data integration/backup support for college/district resources, including building and maintaining secure servers (physical/virtual) according to established standards.

Support cloud computing efforts to enhance access to student learning outcomes (i.e., Cloud storage, Webmail, Learning Management Systems, Web-based software).

Troubleshoot and support printing, copying, and scanning related issues for multi-function printers, scanners, and copiers for assigned sites.

Install, service and perform complex troubleshooting and repair on a variety of district-owned advanced digital audio/visual equipment such as digital projectors, cameras, video player, and various digital and analog audio devices.

Install, connect and configure network devices (wireless and wired), workstations cables, switches, and other network equipment; provide technical support and analyze connectivity issues.

Align, adjust and calibrate equipment according to specifications; calibrate testing instruments.

Assist in the design of computer and AV system and recommend improvements and enhancements; modify existing equipment to improve performance and reliability.

Provide assistance, information and technical expertise to faculty and staff regarding the safe and proper operation and maintenance of assigned equipment; refer to the Acceptable Use Policy and Section 508 requirements to providing technical support for events and meetings including video conferencing.

Provide support for escalated Help Desk requests; work with Help Desk team to provide support to students, faculty and staff.

Communicate with vendors and manufacturers regarding parts, pricing, purchases and product information; order parts, supplies and equipment in support of assigned functions; research and recommend products and tools needed to support operations and facilitate repairs.

Provide input into the budget preparation process; research the cost, technical specifications and comparability of district-owned computing and AV equipment, peripherals and systems.

Prepare and maintain a variety of records related to equipment maintenance and repair, inventory control, service manuals and wiring diagrams, software and licensing agreements.

Transport, set up and test a variety of audio, video and telecommunication and computer equipment including televisions, cameras, monitors, recording devices, microphones, audio and video switches; balance and adjust video equipment; troubleshoot problems on-site.

Perform other related duties related to the position as assigned.

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