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Instruct Tech Specialist

Job Id : 4729

Jobtitle : Instruct Tech Specialist

Location : Phoenix, AZ

Company Name : Arizona State University

Industry : Information Technology

Salary : $40,000 - $70,000  PER YEAR

Job type : Fulltime

Posted on: 2019-09-19

Required Skills : MacOS, Windows, Networking, Good Communication Skills

Benefits : No benefits are available

Essential Duties

  • Assisting with desktop, classroom, and computing site operations.
  • Setting up, installing, and maintaining computer hardware and multimedia equipment.
  • Maintaining classroom and computing site environments.
  • Developing and fostering client relationships with faculty to maximize their classroom experience.
  • Training users on hardware and software tools.
  • Providing technical assistance for video conferencing;
  • Performing computer, multimedia controller, hardware, software, and network troubleshooting.
  • Maintaining records, supplies, and inventory; and leading, mentoring and training.
  • Evaluating the performance of student employees based on established procedures.Work Schedule: Hours are Monday - Friday, 2nd Shift with occasional weekends.


Minimum Qualifications


  • Experience providing service to a diverse customer base, preferably in an educational setting.
  • Experience providing advanced technical support, troubleshooting, and training for classroom technologies.
  • Demonstrated knowledge of Apple and Windows Operating Systems.
  • Experience working in a lead position, including management of others.
  • Experience working with internal groups and outside vendors to collaborate on projects, problem solve, or design solutions to technical issues.
  • Experience managing cases in reporting systems such as Salesforce and ServiceNow.
  • Evidence of effective verbal and written communication skills with both technical and non-technical users.


Working Environment

  • Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking
  • Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to and over 100 pounds
  • Receive regular review of completed tasks
  • Communicate to perform essential duties


Desired Qualifications

  • Associate s degree in technology or related field AND two years of experience providing information technology services; OR Four years of experience providing information technology services; OR Any equivalent combination of experience and/or education from which comparable knowledge, skills, and abilities have been achieved. Certificates from recognized programs that indicate mastery of tools and techniques relevant to the assignment may substitute for up to six months of experience.


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