Intake Specialist

VieMed – Lafayette, LA

Job Description

This position is full time: Monday - Friday, 10 am - 7 pm.

Verifies patient insurance benefits. Inputs patient demographics and electronic documentation into patient database. Communicates effectively with referral sources about patients and documentation. Communicates with patients regarding status updates and benefits when requested. Records statistics as requested. Performs office duties as requested.

Demonstrates Competency in the Following Areas:

  • Learns and maintains knowledge of current patient database and billing system
  • Has proper phone etiquete and represents VieMed in a professional manner
  • Obtains patient demographic and health insurance information; collects co-pay if appropriate
  • Enters patient information into the computer system.
  • Verifies & records insurance benefits
  • Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
  • Able to read through and understand medical documentation effectively
  • Interacts professionally with physicians, patients/family and others.
  • Schedules set ups, as called into VieMed, by physicians or physician’s office staff, per policy and procedure.
  • Computes and reports monthly statistics to Administrator.
  • Answers telephone in a polite and professional manner. Communicates information to appropriate personnel.
  • Communicates appropriately and clearly to Manager, and other superiors.
  • Establishes and maintains effective communication and good working relationship with co‑workers for the patient’s benefit.
  • Utilizes initiative; strives to maintain steady level of productivity; self-motivated. Organization and management of Secretary’s activities reflect due consideration for the needs of the facility and staff.
  • Makes decisions reflecting knowledge of facts and good judgment, within the coordinator’s scope of practice.
  • Manages and operates computer equipment safely and correctly.
  • Completes other duties, as assigned.
  • Job Requirements

    Professional Requirements:

  • Adheres to dress code, appearance is neat and clean.
  • Completes annual education requirements.
  • Maintains regulatory requirements.
  • Maintains patient confidentiality at all times.
  • Reports to work on time and as scheduled, completes work within designated time.
  • Wears identification while on duty, uses computerized punch time system correctly
  • Completes inservices and returns in a timely fashion.
  • Attends annual review and department inservices, as scheduled.
  • Represents the organization in a positive and professional manner.
  • Actively participates in performance improvement and continuous quality improvement (CQI) activities.
  • Complies with all organizational policies regarding ethical business practices.
  • Regulatory Requirements:

  • High School graduate or equivalent.
  • Minimum of one (1) year experience in a healthcare setting prefered.
  • Language Skills:

  • Able to communicate effectively in English, both verbally and in writing.
  • Additional languages preferred.
  • Skills:

  • Basic computer knowledge.
  • Knowledgeable in skills of patient/guest relations.
  • Physical Demands:

  • For physical demands of position, including vision, hearing, repetitive motion and environment, see following description.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.

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