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Intensive Behavioral Health Program Team Director

Bay Cove Human Services, Inc. – Boston, MA

Salary: $70,000/year

Come join Bay Cove Human Services as a member of the multidisciplinary Adult Community Clinical Services Integrated Team!


Bay Cove Human Services offers staff and their families a rich selection of benefit programs designed to meet the needs of its diverse workforce. Bay Cove recognizes the importance that benefit plans play in our everyday lives, and awards staff with competitive, affordable programs meant to enhance the quality of their lives including Health, Dental, Vision, Accident Insurance,Retirement Savings Plan,Flexible Spending Accounts (FSA),Long Term Disability, Voluntary Short Term Disability, Life Insurance, Education Assistance, Vacation, Paid Holidays, Sick Time,Personal Time and MORE!

Job Description

As part of the ACCS Integrated Team, The Team Director oversees four Intensive Group Living Environments in the city of Boston, MA. This individual will ensure the provision of individualized community based clinical and recovery oriented services to adults with mental health challenges, ensuring that services are fully aligned and integrated with other community based systems. The Team Director contributes to Bay Coves mission by ensuring effective clinical services are provided in safe, welcoming environments in which Persons can thrive.

Essential Functions of the Position:

  • Provides clinical and administrative supervision to the managers of assigned programs, including the hiring, training, evaluation, and support of the professional development of those managers.
  • Provides oversight of program operations, including financial and human resource management to ensure that the hiring, credentialing, orientation, ongoing performance appraisal, supervision, and employee termination of all program staff occur consistently with agency and payer standards.
  • Provides oversight of, and participate in, the clinical services provided by the programs including oversight of assessment, treatment planning, and risk management practices, such as the development and implementation of safety, risk, and behavioral plans.
  • Engages in ongoing quality assurance and improvement activities to evaluate services, ensure that services a) fulfill benchmark outcomes, b) meet quality management standards, and c) abide in evidence-based and emerging/promising practices in the field, and modify services while adhering to agency, payer, accreditor, and contract guidelines and standards.
  • Ensures that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DMH licensing, Executive Order 509, and MAP reviews.
  • Develops an understanding of, and adheres to, the range of processes and procedures for programs operating under the oversight of, or in collaboration with, multiple DMH Site Offices and contractors.
  • Develops and maintain collaborative, positive, and professional relationships across systems; including service providers, community members, involved family members, and funding sources, in order to ensure coordinated interventions and collaborate closely with ACCS staff to ensure access to subspecialities, consultative services, and integration with ACCS as a whole.
  • Provides crisis assessment, prevention, and needed intervention during the work day and while providing on-call coverage for clinical or administrative emergencies on a rotational basis as needed.
  • Utilizes recovery-oriented language and principles in all communication and interactions with Persons, colleagues, and collaterals.

Mission Traits:

  • Utilizes a flexible and responsible work style that meets evolving needs of the agency.
  • Works with integrity and respects the dignity and value of all individuals.
  • Exhibits mission through job knowledge, pride in work role, and advocacy.
  • Promotes diversity and inclusion of all individuals.
  • Works in a collaborative, compassionate manner with stakeholder/ partners

Requirements for the Position:

  • Masters degree in social work, psychology, counseling or related field required.
  • LICSW, LCSW, LMHC, or other behavioral health category which qualifies as Licensed Practitioner of the Healing Arts required.
  • At least five years of experience providing services to adults with mental health challenges.
  • At least two years of supervisory and management experience.
  • Demonstrates expertise in team building and facilitating group processes.
  • Demonstrates experience providing clinical supervision, crisis intervention, and stabilization services.
  • Experience providing individual and group treatment to adults suffering from mental health challenges required; experience working with individuals with problematic sexual behaviors, forensic issues, and the chronically homeless population preferred.
  • Strong commitment to the right of each Person with mental health challenges
  • Professional writing and oral communications skills.
  • High degree of personal organization, attention to detail, and time management skills.
  • Proficiency in word processing and other computer functions using Windows, Microsoft Office Suites, and Google Email/Apps.
  • Certification in Medication Administration Program (MAP), CPR, and Standard First Aid required within 3 months of hire.

Language Differential Pay Rate: Includes +$2,000/year for bilingual candidates with fluency in a qualifying 2nd language: Spanish, Cape Verdean Creole, Haitian

Job Type: Full-time

Salary: $70,000.00 /year


  • supervisory: 1 year (Preferred)


  • LICSW, LCSW, LMHC or other that qualifies as an LPHA (Required)

Work Location:

  • One location
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