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Job ID : 30471

Location : Michigan City, IN

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $125,000 - $146,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Database, SQL, Analytical.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

 

Responsiblties:

  • Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
  • Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems.
  • Document customer requests in the appropriate issue tracking system.
  • Stay current on and adhere to established policies, procedures and documentation.
  • Be a subject matter expert in the full suite of supported client system and processes.

Requirment:

  • Excellent written and verbal communication skills.
  • Knowledge in Microsoft Outlook and/or Lotus Notes.
  • Strong problem solving skills and decision making ability.
  • Effective listening and probing question skills.
  • Ability to learn and apply technical information in a fast-paced, demanding work.

Key Skills:

  • Understanding the Business Objective. 
  • Analytical and Critical Thinking. 
  • Communication and Interpersonal Skills. 
  • Programming Languages. 
  • Creation of Reports and Dashboards. 
  • Database and SQL.

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