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IT Analyst- Security & Network Operations Center (SNOC)

Ulta Beauty – Bolingbrook, IL



Engineering, Information Technology, Design



Salary : $50000 - $70000  / YEAR

OUR STORY:

Ulta Beauty is the largest specialty beauty retailer in the United States and the place for the true beauty enthusiast who gets butterflies as she shops for beauty and experiments throughout our store. We are the only one to provide our guests prestige, mass and salon products and services under one roof – All Things Beauty, All in One Place™. We put our guests at the center of all we do, committing to offer her unrivaled ways to be beautiful in an environment that provides the thrill of exploration and delight of discovery.

 

POSITION SUMMARY:

The IT SNOC Analyst plays a critical role in enterprise monitoring of critical and non-critical system layers. Part of a team that are responsible for 24X7X365 Monitoring Problem Detection, Resolution and Notification, and Performance Management Network Optimization in a highly dynamic, fast paced and rewarding environment.

 

CORE JOB RESPONSIBILITIES:

Project Management: Defines, documents and carries out small projects. Carries out project approach with stakeholders, and prepares realistic plans (including quality, risk and communications plans) and documents activities against the project schedule, liaising with stakeholders as appropriate.

Systems Integration: Designs and builds integration components and interfaces. Leads practical integration work under the technical direction of the system /service designer.  Contributes to the overall design of the service and assesses the technical criteria for product or component selection.

Business Process Improvement: Analyzes business processes; identifies alternative solutions, documents feasibility, and recommends new approaches. Contributes to evaluating the factors which must be addressed in the change program. Helps establish requirements for the implementation of changes in the business process.

Capacity Planning: Develops and maintains standards and procedures for service component capacity management. Pro-actively reviews information in conjunction with service level agreements to identify any capacity issues and specifies any required changes. 

Customer Service Support: Liaises as the routine contact point, receiving and handling requests for support. Contributes to creation of support documentation.

 

ADDITIONAL RESPONSIBILITIES:

Provide technical guidance and be an escalation person for IT analyst.

Collaborate with other members of the Engineering organization to create and maintain standards and operating procedures, and provide information as appropriate to manager, project manager, and various departments within the Company.

Responsible for the production infrastructure systems including maintenance (Code Updates, patching, etc), incident management, root cause analysis, and change management.

Monitoring the infrastructure environment for faults or capacity issues to analyze trends and mature systems to support self-healing.

 Work across groups to identify opportunities for improvement within the environment, both technical and operational, along with plans to capture those benefits.

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