IT DESKSIDE SUPPOTT

What this job involves:

• Installation, maintenance, diagnosis, and repair of vendor products (IMAC services)
• Includes hardware and operating systems troubleshooting support
• Includes software support from key vendors (Microsoft, Adobe, etc.)
• Will ensure the proper team (Server, Network, Telecom, and Messaging) is aware of and acting on any problem causing deskside issues
• Adherence to established Company-IT support processes and service procedures
• Will ensure Company-IT policies are being followed on supported devices
• Responsible for asset and inventory tracking for all Company/Client equipment on site
• Ensures customer satisfaction by advising customers of configuration and environmental factors which may impact product and system performance
• Responsible for issue tracking and resolution of tickets within the client SLA. Must manage ticket workflow and obtain/maintain high client satisfaction Ratings
• Participate in corporate projects as assigned
• Will act as liaison to the IT organization

 Before you apply, this is what we are looking for: 

• Have 5 to 7 years of experience working in a corporate business office
• Demonstrate problem determination and resolution of desktop hardware and software issues through the effective use of available technical resources or IT Vendor provided role
• Strong client communication skills – will need to be able to support executives through general end-users
• Technical knowledge of the supported platforms as well as a working knowledge of hardware
• Win7/Win10 OS support
• Strong Mac OS X knowledge and troubleshooting skills (Mac certifications are a strong plus)
• 5+ years' experience working with OS X in an Enterprise environment
• Knowledge of networking (CCNA/Network+ certification a strong plus)
• Working knowledge of Unified Communications Environments (Zoom, Teams, WebEx)
• Working knowledge of Wireless networks and how to troubleshoot them
• Working knowledge of Cisco switches and how they function, and how to troubleshoot network performance for end-users
• Office 2016/2019 Support
• Email flow support from Microsoft O365 to all Client provided devices
• End-to-end tablet support, such as Microsoft Surface, iPad, and Android devices
• Mobile device support, including (Android and iPhone) smartphone
• Location:
• Mix of Remote/Onsite –  San Francisco, CA