Knowledge, Skills, Abilities and Physical Requirements Experience: 2-year degree or equivalent work experience. 2-3 years troubleshooting network connectivity and Remote access/VPN related technologies, as well as laptop, desktopand server hardware support. 2+ years working experience with Microsoft Operating Systems and troubleshooting all versions of Microsoft Office. 1+ years of experience working within a ticketing platform and experience with iOS and Android mobile operating systems. Ability to effectively use/operate a PC and standard business applications such as Microsoft Outlook, Word, Excel and PowerPoint required. Ability to independenly research issues with Microsoft products is required. Basic knowledge of Active Directory and Group Policy is required. Basic knowledge of network topology is required. Store Support environment experience is preferred. ITIL 2011 certification is preferred. Microsoft certifications preferred. CompTIA A+ and N+ experience preferred Must be flexible and available to provide off-hours support and coverage. Personality Traits: Maintain high levels of integrity and dependability. Maintain a focus on results, quality and customer satisfaction. Works well in a team environment and effectively manages work activities. Project a professional demeanor and appearance. Be extremely flexible and adaptable. Demonstrates the ability to function and stay focused in a constant pressure, fast growing and ever-changing organization.Communication Skills: Ability to competently understand, speak, read and write English. Ability to produce professional written communication including project submittals, complex Visio diagrams and knowledgebase articles. Ability to effectively present information and respond to questions from groups of managers, project steering committees and customers. Requires excellent interpersonal communications skills.
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