IT Director-End User Services

AutoZone – Memphis, TN

What you will be responsible for :
At AutoZone, our Directors are responsible for management of several AutoZoners in the development, implementation, and support of AutoZones existing and new software applications and hardware platforms. You will be challenged to work closely with business partners to ensure that the organizations requirements for business systems are effectively forecast, prioritized, and met. This position is highly strategic in nature, and you will be challenged to look and influence medium to long range (2-5 year view) business goals.

What your day will look like : We expect you to easily build partnerships with assigned business partners to understand, identify and define their current and future needs in support of the business strategy. You will truly help set the direction of system implementation within AutoZone. AutoZoners have a contagious work ethic; including a high sense of urgency to resolve issues quickly, creatively and efficiently. We also expect a high sense of responsibility and the ability to influence others. We expect the ability to articulate issues, build consensus around recommendations, and clearly align our teams around the most appropriate next steps to come naturally As an AutoZoner, you will be surrounded consistently by top tier talent (both onsite as well as remote); to effectively manage your team you will be expected to hold a high level of organization, detail orientation, and the ability to articulate issues clearly. As a Director, you will be challenged to intake business partner requests based on a cost-benefit analysis of the business benefit and to also provide counsel to business management. Your role will be highly influential by directing the design and development of modifications to current systems and/or creation of new systems to meet business partner needs in a timely and cost-effective manner. In addition to implementation, you will also be responsible for support of our existing technologies We will require that you direct the effective implementation of new systems including roll-out support, business partner training, performance monitoring and ongoing maintenance. You will be required to effectively interacts with IT and business management to resolve operating, technical and coordination problems that may impact system effectiveness and operations. As an expert in your field, we will require you to participate as a member of the IT management team in functional activities such as planning, budgeting, special projects, and other initiatives that span the organization.
Skills we would love to see : Bachelors degree in Computer Science or related field, Masters degree preferred. Our Directors typically possess fifteen or more years of experience based on consistently demonstrated and increasing capabilities: Within your experience, we expect to see at least five years of deep technical experience including: Store and end user help desks, enterprise collaboration and ownership of the Microsoft365 suite of tools Experience Managing Microsoft Windows end user platform engineering, deployment and support including Windows 10 deployment and upgrades High level enterprise call center Management experience Global IT support and team leadership across international borders Proficiency with software architecture, methodology, governance, and roll-out/implementation process. Ensure computer equipment, hardware, and software are available to meet organizational needs We will inquire heavily about your large/complex/cross-functional project experience. Including deliverables and outcomes regarding budget and deadlines. High level enterprise call center Management experience Systems analysis and consulting skills; along with a continual desire and capacity to learn Project management estimating, planning, controlling, and execution.

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