IT Field Engineer

ATJ Technology Consultants – Memphis, TN

Contract

ATJ Technology Consultants is currently seeking highly skilled engineers with the drive and determination to help us support our client base. We are looking for individuals who are problem-solvers and have proven track records of working within a team environment to successfully address challenging user computing issues and accustomed to leveraging technical training opportunities to improve their skills.

Responsibilities:

  • Maintain user up-time.
  • On-site maintenance and problem identification and resolution activities.
  • Provided resources and unbeatable customer service.
  • Participate in ongoing training and development.
  • Maintain relationships with user and vendor contacts.
  • Minimum Skills Required:

  • Excellent knowledge of software and technologies.
  • Strong interpersonal skills.
  • Must be well spoken, outgoing, organized, detailed-orientated, dependable and flexible.
  • Experience with Microsoft Infrastructure Solutions: Microsoft Windows Server, Active Directory, Office 365, Exchange Server, Windows 7 & 10.
  • Valid drivers license.
  • Reliable transportation.
  • General Responsibilities:

  • Respond promptly to inquiries received at the Help Desk (by phone, email or text) and accurately diagnose, prioritize and document the service requests in a ticketing system.
  • Remote troubleshooting and diagnosis of basic network, software and printing problems.
  • Perform general maintenance on hardware and software in MS Windows environments.
  • Install, troubleshoot and maintain TCP/IP WAN/LANs and networked devices.
  • Perform virus/malware detection and removal.
  • Initial setup and configuration of new computer hardware for client sites.
  • Experience using a help desk ticketing system or PSA tool, preferably Redbooth.
  • Strong experience with Windows 7/Windows 8/Windows 10.
  • Experience with Windows Server Environments 2003/2008 R2/2012 R2/2016 including Active Directory.
  • Microsoft Office 2010/2013/2016 experience including Outlook and Office 365.
  • Understanding of core networking technologies including DNS, DHCP and VPN.
  • Experience with email setup/configuration (IMAP/ SMTP/ POP).
  • Familiarity with backup administration and disaster recovery processes (cloud, BDR, File Backup).
  • Other Beneficial Skills:

  • Cisco, SonicWALL and Sophos networking equipment.
  • Any experience with dental technology or equipment.
  • Virtualization experience (Hyper-V).
  • Mac OS X and Parallels.
  • Experience with Google Apps for Work.
  • Familiarity with HIPAA standards.
  • Requirements for consideration:

  • Associate degree or equivalent education and work experience.
  • Minimum 3 years of experience providing IT support.
  • Ability to identify and solve problems with limited supervision.
  • Ability to safely lift 50 lbs.
  • Good understanding of security principles and practices.
  • Job Types: Full-time, Contract

    Salary: $18.00 to $22.00 /hour

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