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IT Field Support Technician - C2H/W2/OPT/CPT


Job ID : 11930

Job Title : IT Field Support Technician - C2H/W2/OPT/CPT

Location : Fargo, North Dakota

Company Name : EXcell

Industry : Information Technology

Salary : $44,000 - $51,000  per year

Job Type : Contractor

Posted on: 2020-02-27


Required Skills :  Technician, Hardware, Repair, Break Fix, Break-Fix, Break/Fix, Breakfix, Printer, Lexmark, Hp, Dell, Lenovo

Benefits : No benefits are available


Job Description:

  • Technician will travel to each client s location to provide service
  • Must maintain good customer focus meeting deadlines and service level agreements (SLAs)
  • Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers
  • Works under general supervision.

 

Required Qualifications:

  • 1+ years of experience supporting desktops, laptops, and printers
  • 1+ years of customer service experience required
  • Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends
  • Interpersonal skills needed to interact with a wide range of users and environments.

 

Basic Needs / Haves:

  • Reliable transportation and a valid driver s license required (driving position - reimbursed accordingly)
  • Ability to work from a bent, crouched, or kneeled position
  • Ability to work on a ladder or lift
  • Ability to lift up to 50 lbs.
  • Smartphone with tethering / hot spot capabilities (reimbursed within corporate guidelines)
  • Laptop and basic hand tools required.

 

Preferred:

  • CompTIA A+ certification
  • OEM Printer Warranty certifications
  • OEM Laptop / Desktop Warranty certifications
  • Server experience a plus

 

 

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