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It Help Desk Analyst


Job ID : 30854

Location : Newark, AR

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $125,000 - $135,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Hardware, Software, Communications.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities :

  • Provide friendly, courteous, and quality support to all users.
  • Strive to meet or exceed all SLA goals.
  • Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems.
  • Document customer requests in the appropriate issue tracking system.
  • Route tickets accurately to client level support when needed.
  • Stay current on and adhere to established policies, procedures and documentation.

Key Skills:

  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of IT and software trends.
  • The ability to work well with people from all backgrounds.
  • Strong communications skills.
  • Excellent organisational skills.

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