IT Help Desk

Bayforce – Memphis, TN

Contract

Looking for a Help Desk Analyst for a project in Memphis! **Multiple Openings Level 1, 2, &3)

Our direct end client is looking for a personable, highly motivated Help Desk Analyst to provide prompt, accurate support in our fast paced operations. The ideal candidate should have excellent customer service skills, be outgoing, diligent and interested in helping people with their technical issues. Superior communication skills are necessary.

Responsibilities:

  • Respond to and follow up on technical support tickets submitted via phone, email, and Web
  • Provide IT assistance for operating systems, productivity software and a variety of other software applications used internally
  • Investigate and implement solutions to technical issues in a timely and efficient manner
  • Understanding of basic networking concepts
  • Ability to evaluate and resolve problems quickly and effectively
  • Ability to clearly articulate problems and issues either written or verbally for escalation to second level support
  • Experience with IT support ticketing systems
  • Helpful Qualifications:

    Experience with, but not limited to, the following applications:

  • Remedy Service Desk, LanDesk, Cisco VPN, Microsoft Operating Systems 7 and above, Domain Account Administration, Microsoft Productivity Suite, Google Applications, Print Driver Installations, Apple OS and iOS, MS One Drive and Office Online, Adobe Suite’s
  • Technical knowledge of multiple vendor and form-factor hardware ideally including Lenovo, Apple and Microsoft hardware
  • Strong peripheral knowledge including multi-function printers
  • Job Type: Contract

    Experience:

  • Help Desk: 1 year (Preferred)
  • Full Time Opportunity:

  • Yes
  • This job posting is no longer available on OPTnation.
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