Job Details: Assume a lead role in the analysis, diagnosis and resolution of incidents and problems Perform installation, operation and maintenance of hardware and software Troubleshoot and resolve technical faults Manage local vendors and procurement Manage software and hardware licenses and services Technical project manager of company events in the US Create and maintain IT Service Desk knowledge base Strong Collaboration with IT team globally Partner closely with Operations and HR teams to support local needs. BS degree in Computer Science, Information Technology or relevant field 3- 5 years hands-on help desk including technical lead experience; direct people management a plus Strong service orientation and geared for solving issues Tech savvy; Strong troubleshooting capabilities Proven experience managing multi-site active directory , MAC Hardware, Google application environment, multimedia equipment, OKTA SSO Excellent written and verbal communications skills Strong leadership skills Ability to work a flexible schedule as needed. The global IT group works as a team to provide proper coverage across all regions.
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