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IT Help Desk Technician

Job Id : 14517

Jobtitle : IT Help Desk Technician

Location : Hickory, NC

Company Name : Robert Half

Industry : Information Technology

Salary : $33,000 - $52,000  PER YEAR

Job type : Fulltime

Posted on: 2020-06-23

Required Skills : IT, Help Desk, Technician, Desktop, Analyst, Windows

Benefits : 

Job Description:Respond to, diagnose, and resolve first-level requests, and issues related to workstation hardware and software, mobile devices, network connectivity, and audio, video, and web conferencing systems, via telephone, email, and remote connectivity,. Perform account administration, software installation, and other routine activities. Coordinate the escalation of complex and/or high priority issues related to the support of company information systems. Required Experience:

  • 3-5 years of combined experience in desktop support, imaging of laptops and desktops, troubleshooting software problems and hardware issues
  • Specific environment experience desired:
  • Windows and Mac desktops and laptops
  • printer support
  • network and internet connectivity




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