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IT Operations Administrator


Job Id : 4720

Jobtitle : IT Operations Administrator

Location : San Francisco, CA

Company Name : Stripe

Industry : Information Technology

Salary : $55,000 - $130,000  YEAR

Job type : Fulltime

Posted on: 2019-09-19


Required Skills :  G Suite, Slack, Zoom, JIRA,empathetic, Humble

Benefits : No benefits are available


Job Description :

  • Support and maintain critical SaaS tools (G Suite, Slack, Zoom, JIRA, Confluence, Dropbox, etc.)
  • Troubleshoot Stripe-provided hardware (macOS, Chrome OS, iOS, peripherals)
  • Provide in-person IT helpdesk assistance to Stripe employees, contractors, and vendors-Manage inventory of IT hardware (laptops, peripherals, accessories)
  • Facilitate requested changes to ticketing (JIRA) or documentation systems (Confluence)
  • Assist AV team in supporting live and streaming video events
  • Assist AV team with the support and maintenance of AV systems across Stripe
  • Develop processes that increase automation across the IT organization
  • Assist with new service integration as well as audit existing software
  • Facilitate the provisioning of Stripe laptops for new hire on-boarding and fleet upgrades
  • Assist with new hire onboarding and training curriculum
  • Design, update, and maintain detailed external and internal IT documentation
  • Onboard and support third-party vendors and/or contractors
  • Facilitate site visits to Stripe offices in the region
  • Assist with IT tasks related to global office build-out efforts
  • Contribute to shared global IT off-boarding tasks and responsibilities
  • Troubleshoot IT scripts, systems, or automation
  • Help deliver on shared team Objectives and Key Results (OKRs)

 

Our ideal candidate will:

  • Possess 3-5 years of experience in IT Operations or IT Engineering roles
  • Possess expert knowledge of Apple systems and software (Apple Certified)
  • Possess expert knowledge of G Suite, Slack, Zoom, JIRA, Confluence, Dropbox, or similar cloud providers
  • Possess expert knowledge of Atlassian systems (JIRA and Confluence)
  • Possess working scripting knowledge (ex: Ruby, Bash, Python)
  • Possess working knowledge of imaging/endpoint management tools (DEP, Munki, Chef, JSS)
  • Able to independently manage and prioritize workload and projects
  • Possess outstanding interpersonal and communication skills
  • Be empathetic, humble, and possess a strong focus on customer service Associated topics: infrastructure, ip, maintenance, network, satellite, server, system engineer, system specialist, system technician, technician

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