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IT Senior UX Designer (Contractor)

Worldwide Express – Dallas, TX

Sr. UX Designer

PURPOSE

We are looking for a talented Sr. User Experience (UX) Designer to be an integral part of designing and creating exceptional customer experiences for our Next Generation platform. The Next Generation Platform is a green field build with a completely new user experience paired with new backend services. With a growing base of SMB customers, this new platform will delight our customers leading to increased revenue opportunities through cross sell /up sell capabilities, improve customer retention and enable higher productivity with ease of use and automation. The Sr. UX Designer will own the design process from research, concepts, design and testing working collaboratively with other UX researchers, UX / UI designers and UI developers from our digital agency partner as well as internal colleagues from technology, marketing and business teams.


ESSENTIAL DUTIES, RESPONSIBILITIES & OUTCOMES:

  • Contribute to our customer research working with digital agency to create personas and establish voice of our customer
  • Lead design thinking sessions with customers and internal stakeholders
  • Create design artifacts such as concept maps, story boards, sketches, wireframes (hi-fidelity / low-fidelity), workflows, etc.
  • Gather feedback from stakeholders and customers with rapid prototyping to validate product direction
  • Collaborate on development of UI working with front-end developers ensuring end product meets intended concepts / prototypes
  • Build strong relationships with key internal business and IT stakeholders and external partners
  • Present and effectively communicate the creative vision and how it meets business objectives
  • Refresh and expand the creative vision and design as the new platform matures and additional lines of business, features, and products are added.

WHAT WE EXPECT FROM YOU:

  • Bachelor Degree, Master preferred
  • 3+ years of industry experience as a UX / UI designer, interaction designer or similar UX-related role
  • 3+ years of experience creating prototypes, hi-fidelity, low-fidelity wireframes for web applications
  • 3+ years of experience working with design tools such as InVision
  • Experience working with in Scaled Agile Framework (SAFe) environments collaborating with designers, product owners and developers
  • Good understanding of Front End web technologies like Angular, Bootstrap, etc.
  • Experience with Agile development toolsets from Atlassian suite (JIRA, BitBucket, Confluence, etc.)
  • Excellent written and, verbal, analytical and presentation skills
  • Excellent attention to details
  • Experience in the logistics/transportation industry or adjacent industries applicable to WWEX.

SKILLS AND ABILITIES IN

  • Organizational Skills
  • Verbal and written communication skills.
  • Conflict management and problem-solving.
  • Assessment and decision-making skills.
  • Relationship building both within the organization and with external sources.
  • Presentation and facilitation skills.
  • Analytical.
  • Troubleshooting.
  • Deductive and inductive reasoning.
  • Critical thinking.
  • Forward thinking.
  • Operational Expertise.

WE ARE COMMITTED TO GIVING YOU:
  • Competitive Compensation
  • Advancement opportunity
  • A comprehensive benefits package including medical, dental and vision coverage as well as the opportunity to participate in a 401(k) program for full time employees (EOQOJU)


WHO ARE WE?

Quite simply, we make shipping simple. Worldwide Express is a relationship company offering customers a comprehensive solution for their shipping needs, whether it be a small package, less-than-truckload or full truckload. We are a local partner for our customers global supply chain, providing consultative service from more than 125 offices across the nation. Through our relationship with UPS and a highly selective carrier portfolio, we provide our customers with a breadth of shipping options unmatched in the 3PL field.

Worldwide Express has a strategic partnership with UPS for light package, domestic and international shipping to penetrate the small to medium size business sector. As UPS s largest non-retail authorized reseller in North America, our sales teams do what they do best, which is providing solutions to C-Level executives while letting UPS do what they do best: deliver more packages on time than anyone else. In addition to our relationship with UPS, WWEX has alliances with over 65 LTL, Domestic Air Freight, and International Air Freight carriers. WWEX provides tailored services and individualized shipping solutions to fit the needs of any small to medium-sized business customers.


Worldwide Express is an Equal Opportunity Employer. Worldwide Express Operations, LLC, and WWEX Franchise Holdings, LLC, (collectively Worldwide Express) strive to make employment decisions on the basis of merit, seeking the most qualified individuals in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, pregnancy, gender identity or expression, sexual orientation, marital status, national origin or ancestry, genetics, disability, age, veteran status, or other status protected by law. All employment decisions will be based on valid job requirements or other legitimate, non-discriminatory reasons. Worldwide Express offers reasonable accommodations for individuals with disabilities in the job application and hiring process. If you would like to request such an accommodation, please contact the Vice President of Human Resources for Worldwide Express.

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