Get job as soon as 2 days (HURRY UP) ENROLL NOW or Call   +1 (804)-715-8126

IT Service Center Analyst II

Job Id : 97

Jobtitle : IT Service Center Analyst II

Location : San Ramon , California

Company Name : Omron

Industry : Information Technology

Salary : $50,000 - $60,000  PER YEAR

Job type : Fulltime

Posted on: 2019-06-18

Required Skills : The Responsibilities Listed Below Are Representative, But Not All Inclusive Of The Knowledge, Skill, And/or Ability Necessary To Satisfactorily And Successfully Perform The Essential Duties Of This Position.

Benefits : No benefits are available

RESPONSIBILITIES: Scope of the responsibilities is inclusive of all Omron entities within the Americas Provide first and second level incident resolution and request fulfillment for all Omron users with hardware, software and application issues. Provide accurate and timely logging of incidents and resolutions in ITSM ticketing system. Able to effectively support individuals from all levels of the organization including C level Ability to properly prioritize support issues based upon urgency, severity and impact to both the individual and the organization Manage ticket priority, categorizations, problem association, CI association and other ticket mechanics. Ability to provide effective and accurate solutions to user problems to ensure user satisfaction and productivity Courteously obtain and document concise incident, request and problem information for internal service personnel. Escalate problems to appropriate IT staff for workaround, resolution, root cause analysis and preventative solutions. Document replication evidence and details prior to each escalation. Maintain frequent communications with end users during the incident resolution and request fulfilment process. Utilize superior customer service skills and multitasking abilities. Ability to manage and lead individual or small projectsWork closely with other teams to record and publish knowledge transfer needed to support IT Service Center incidents and/or requests Support continual service improvement by reviewing and recommending modifications to standard operating procedures and work instructions. Represent the Omron Guiding Principles through personal and business interactions with employees, distributors and colleagues. Other duties and special projects as assigned, including occasional off hours and weekend support. Represent Omron in a professional, ethical, and socially responsible manner. EDUCATION, EXPERIENCE AND CERTIFICATIONS: Education: Associates degree in a technical field i.e. computer science or information technology or equivalent work experience. CompTia A+ and/or Network+ certification is highly preferred.  Experience: Minimum of 2-3 years of experience in related field. Thorough understanding of ITSM ticketing systems and associated tools is required. Core Technical Competencies:   TCP/IP, Active Directory and DNS Microsoft Windows 7, 10 Microsoft Office 2016 and Office 365 Adobe Pro and Cloud Cisco VPN Advanced internet browser knowledge Wireless / Mobility Laptop imaging and configuration Canon and various other printers Remote Desktop technologies i.e. Bomgar Zoom and Polycom Video Conferencing

Latest jobs for you

  • Cyber Security Analyst

    CACI International Denver, CO

    Job Description :   Responsibility :   Uses CND tools for continual ...

    View Job
  • Full stack PERL Developer

    PlacingIT Richardson, Texas

    Job Description :   10+ years’ experience  Writing, designing, and ...

    View Job
  • Oracle PL/SQL Developer

    Concept Solutions LLC Reston, VA

    Job Description :   Responsibility :     Reviews, evaluates, ...

    View Job
  • Sr MySQL DBA

    Rezult Technology Brentwood, TN

    Job Description :   Responsibility :   The performance and optimization of ...

    View Job
  • Mobile Developers IOS/Android/ Xamarin

    Competent Systems, Inc Atlanta, Georgia

    Job Description :   Responsibility :   Strong communication (verbal and ...

    View Job

Thanks For Your Feedback

We’re an equal opportunity provider.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. is not a Consulting Company/Training Company/H1B Sponsor.

Attach A Resume First