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It Service Desk Analyst


Job ID : 30884

Location : New York Mills, NY

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Hospitality/Restaurant

Salary : $128,000 - $143,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Customer Service, Communications, Software.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsiblities:

  • Work with different Site / Onshore engineers to support.
  • Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
  • Work cooperatively with other team members  including those in other regions.
  • Working knowledge into Active Directory preferred.
  • Logical bent of mind to isolate the root cause of the technical issues.
  • Learn new skills and demonstrate high levels of proficiency with new technologies, tools and procedures as required.

Key Skills:

  • In-depth knowledge of hardware and software.
  • Up-to-date knowledge of IT and software trends.
  • Strong customer service ethos.
  • The ability to work well with people from all backgrounds.
  • Strong communications skills.

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