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It Service Desk Analyst


Job ID : 31938

Location : Newark, DE

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $125,000 - $135,000  per year

No. of Positions : 10+


Required Skills : Collaboration, Communication, Interpersonal

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • Support the clients & provide resolution of procedural, process, information, and technical problems for requests from testing center administrators submitted by Inbound Calls, email, chat.
  • Multitask and support customers on more than one channel, call & chat at the same time.
  • Document & provide audit trail of all problems and resolutions using Incident Management tool.
  • Take ownership of problems, and follow appropriate escalation paths to ensure the problems are resolved in timely and effective ways to meet customer service and Global Help Desk metrics.
  • Identify systematic problems and/or recommend opportunities for improvement that will eliminate or reduce problems in the windows  platform based Prometric Applications.

Key Skills:

  • Proficiency in customer relationship management  and task management software.
  • Exceptional analytical and problem-solving skills.
  • Advanced collaboration, communication, and interpersonal skills.
  • Excellent organizational and time management skills.

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