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IT Service Desk Analyst


Job ID : 30524

Location : Pierre Part, LA

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $20,000 - $40,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Accuracy ,Creativity, Flexibility.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsibilities:

  • investigate user problems and identify their source; determine possible solutions; test and implement solutions.
  • Perform procedural IT related tasks such as unlocking user network accounts, resetting passwords, create user network accounts in AD and
  • Perform troubleshooting steps in order to resolve incidents raised with the Service Desk.
  • Work with corporate purchasing and accounting teams to ensure all required information is processed correctly
  • Self Starter, with good IT knowledge and ability to take on new solutions without guidance.
  • Ability to work in high pressure environments, and to maintain a clear head and respond appropriately.
  • Experience of working with difficult customers, within a policy driven environment.

 Requirements:

  • Microsoft Office experience in a working environment.
  • Desire to offer outstanding customer service.
  • Ability to follow direction without question.
  • Ability to maintain sound and effective working relationships.
  • Microsoft Technology Associate Certification.

Key Skills:

  • Empathy. 
  • Active listening. 
  • Sense of urgency. 
  • Good interpersonal skills. 
  • Speed and accuracy. 
  • Creativity and flexibility.

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