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It Service Desk Analyst


Job ID : 31240

Location : Pierre Part, LA

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $165,000 - $175,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Teamwork, Collaboration, Customer Support.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsiblities:

  • Work with different Site / Onshore engineers to support.
  • Regular Follow-up with customer and different resolver groups or teams to work towards resolution of open tickets.
  • Work cooperatively with other team members  including those in other regions.
  • Recommend changes or additions to existing procedures that will improve the overall effective operation of the Global Help Desk support model.
  • Working knowledge into Active Directory preferred.
  • Logical bent of mind to isolate the root cause of the technical issues.

Key Skills:

  • Computer skills.
  • Customer support.
  • Problem-solving and troubleshooting abilities.
  • Communication.
  • Time management.
  • Teamwork and collaboration.

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