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IT Service Desk Analyst


Job ID : 30580

Location : Salt Lake City, UT

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $129,000 - $139,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Organisational, Customer Service, Hardware.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Responsiblities:

  • Provide various levels of troubleshooting, including password resets and network/application issues.
  • Create and maintain knowledge management training content including troubleshooting instructions.
  • Establish knowledge management processes and procedures and ensuring proper execution.
  • Develop reporting mechanisms to measure knowledge management performance
  • Generate reports to measure ongoing performance.

Requirements:

  • A high school diploma or equivalent.
  • Experience in knowledge management content development.
  • A self-starter attitude and can work independently.
  • Strong relationship-building skills with the ability to work with remote stakeholders.
  • Excellent collaboration, facilitation and training skills.

Key Skills:

  • The ability to work well with people from all backgrounds.
  • Strong communications skills.
  • Excellent organisational skills.
  • In-depth knowledge of hardware and software.

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