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IT Service Desk Associate Entry Level

Job Id : 4737

Jobtitle : IT Service Desk Associate Entry Level

Location : Phoenix, AZ

Company Name : CloudIT LLC

Industry : Information Technology

Salary : $11 - $18  HOUR

Job type : Fulltime

Posted on: 2019-09-21

Required Skills : Active Directory, Office 365, Typing Skills, DHCP

Benefits : No benefits are available

Duties and responsibilities:

  • Answer user inquiries and resolve problems regarding computer software, hardware, telephones and services.
  • Set up equipment for customer use, performing or ensuring proper installation of cables, operating systems, and software.
  • Maintain Active Directory and Office 365, including creating computer logins and user accounts
  • Address requests to add, modify, create, and remove permissions.
  • Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
  • Maintain records of system setup and installation.
  • Utilize service desk system to document customer communications and problem/resolution.
  • Provide technical assistance and resolve problems by conferring with users, conducting computer diagnostics, and researching issues.
  • Refer major hardware or software problems, or defective products to vendors or tier 2/3 analysts for service.
  • Inspect equipment and complete order records to prepare equipment for delivery to customers.
  • Configure, diagnose and repair MAC OS computers


Employee Benefits:


  • A comprehensive portfolio of benefits is offered to you and your family (PTO, medical, dental, vision, 401(k) matches, etc.).
  • Opportunities for advancement and growth in the exploding cloud technology market.
  • Highly energy and fun atmosphere with a strong spirit of teamwork.
  • Strong leadership, knowledgeable mentors, bright peers, and passionate team members


What you need to succeed in this role:

  • Interpersonal skills: excellent telephone presence, patience, written and verbal communication skills, active listening and customer advocacy.
  • Ability to prioritize and multi-task in a fast-paced environment in order to meet established service level agreements.
  • Technical: Skilled at diagnosing and resolving a wide range of technical issues, and matching resources to issues appropriately.
  • Service awareness: understanding services for which IT support is being provided.
  • Understanding of support tools, methodologies, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Strong ability to create a world class customer experience


Basic Qualifications:

  • High School diploma or GED
  • 1 year of experience working with the following:
  • Windows Operating System: Windows 7 - Windows 10
  • Office 365
  • Microsoft Office desktop applications
  • Networking: TCI/IP, DHCP, DNS, Ethernet, Wi-Fi
  • Excellent problem-solving skills
  • Strong service and work ethic, with a focus on delivering quality service and support.


Nice to have:

  • Windows Server 2008 2016
  • Active Directory
  • MAC OS support background
  • iOS/Android device configuration and troubleshooting experience
  • Due to the sensitive nature of our business you must be able to pass a drug screen and background check.

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