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IT Service Desk Engineer


Job ID : 30387

Location : Bismarck, ND

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $140,400 - $157,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Adaptability, Teamwork, Interpersonal.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job description:

 Responsibilities:

  • Taking ownership of customer reported issues & solving their problems by providing resolution.
  •  Researching, diagnosing, & identifying solutions to resolve system/application issues.
  •  Installing, configuring, troubleshooting System OS issues and various applications
  •  Should possess ability to learn & work on changing & emerging technologies.

Experience:

  •  Installation & configuration of Operating system with various methods like Bootable PD etc.
  •  Ensure proper closure/resolution for all the issues.
  •  Document technical issues in the knowledge database.
  •  Certification in new technologies like Azure, ITIL, AWS will be added advantage.
  •  Keep track of users system issues until resolved by adhering to the SLA.

Key Skills:

  • Customer service.
  • Communication skills.
  • Adaptability.
  • Teamwork skills.
  • Interpersonal skills.

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