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Job ID : 30203

Location : Nashville, GA

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $140,200 - $147,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Active Listening, Adaptability, Application Support.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Description:

Responsibilities:

  • Responsible for the Account Access - Provisioning, maintenance & control.
  • Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well.
  • Required to be on weekend on call shift to ensure critical apps are monitored and Supported.
  • Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket.
  • Work with the other Agent to ensure the tickets volumes are well handled and managed.
  • Support Maintenance activity, Health Checks and User trainings.
  • Support teams and ensure the documentation is applicable wherever it is applicable.

Key Skills:

  • Ability to Learn New Software and Hardware.
  • Active Listening.
  • Adaptability.
  • Analysis of Technical Issues.
  • Application Support.
  • Assessing Customer Support Needs.
  • Attention to Detail.

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