IT SUPPORT ANALYST

Should be comfortable for 24x7 Support. Should research and identify solutions of software and hardware issues Ask customers targeted questions to quickly understand the root of the problem. Excellent listening and questioning skills, Interact confidently with clients to establish what the problem is and explain the solution. Either via phone, email or chat, until theyve solved a technical issue on remote locations Properly escalate unresolved issues to appropriate internal SMEs or teams or external vendor and follow-up till closure Provide prompt and accurate feedback to end users Refer to internal knowledge database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Have a Bachelor's degree in B Sc/BCA/B Tech/BE