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Job ID : 30307

Location : Salt Lake City, UT

Company Name : Atechstar

Job Type : Full-Time, Parttime, Contract, Training

Industry : Information Technology

Salary : $115,000 - $135,000  per year

No. of Positions : I Have Ongoing Need To Fill This Role


Required Skills : Operating Systems, Office Software, Software.

Benefits : Medical Insurance,Dental Insurance,Vision Insurance,401K,Life Insurance


Job Description :

Job Descripton:

Responsibliites:

  • Responsible for the Account Access - Provisioning, maintenance & control.
  • Monitor the Tickets coming through and Ensure the Tickets are handled within SLA.
  • Understand the Application well to ensure any Apps Incident tickets are prioritized and handled well.
  • Required to be on weekend on call shift to ensure critical apps are monitored and Supported.
  • Develop the Standard Operating Manuals for each of the applications to enable better handling of the ticket.
  • Work with the other Agent to ensure the tickets volumes are well handled and managed.
  • Support Maintenance activity, Health Checks and User trainings.

Key Skills:

  • In-depth knowledge of computer hardware systems.
  • Routers, and peripherals.
  • Knowledge of operating systems, office software.
  • Enterprise software, and server systems.
  • Good interpersonal and communication skills.

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