Job ID : 27745
Location : Charlotte, NC
Company Name : Teceze Ltd
Job Type : Full-Time
Industry : Information Technology
Salary : $2,500 - $3,000 per month
No. of Positions : 2-4
Required Skills : Desktop Engineer
Benefits : 401K
Looking for a full time onsite IT support engineer to work for our clients in Charlotte, North Carolina and Alpharetta, Georgia. Interested candidates should be able to travel between these 2 locations whenever required.
Roles & Responsibilities
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Ask customers targeted questions to quickly understand the root of the problem
· Track computer system issues through to resolution, within agreed time limits
· Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Refer to internal database or external resources to provide accurate tech solutions
· Ensure all issues are properly logged
· Prioritize and manage several open issues at one time
· Follow up with clients to ensure their IT systems are fully functional after troubleshooting
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
· Hands-on experience with Windows/Linux/Mac OS environments
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues
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