We are working with a Desktop/Network Services Managed Service Provider looking to add IT technicians to their growing team in Odessa, Tx. . As part of their NOC technician team, you will get the chance to work with clients across many different fields including (but not limited to) Oil/Gas, Construction, medical, and engineering firms. You will also get the chance to work with many different software technologies. Prior experience and certifications are preferred but not required.
-Logging incoming and updating existing support requests via ticketing system.
-Provide immediate technical support to clients through onsite and remote means (phone, email, ticket)
-Install software and perform routine maintenance and basic network and system administration tasks.
-Document actions, troubleshooting steps, research, order information, and equipment information as required.
-Attend training as requested by the company to maintain skills in required areas.
Job Requirements Job Requirements
-High School Diploma Required, Associates Degree is preferred
-Understanding of computer and network hardware including routing/switching
-Experience troubleshooting computer/network hardware issues and Windows based systems
-Experience researching and troubleshooting user issues including email, printing, network, VOIP and virus-related issues
-Willingness to learn, adapt, grow, accept criticism and work as part of a close-knit team
-Strong Professional, Ethical, and Interpersonal Skills
-Ability to Absorb and Retain Information Quickly
-Ability to work solo on projects and issues
-Additional Preferred Skills
Kaseya Traverse Monitoring Tools
Auvik Ticketing system
Keen Attention to Detail
Network and Hardware Certifications desired
Texas Oncology Midland, TX
Power Equipment Co Odessa, TX
Coca Cola Southwest Beverages LLC Odessa, TX
N-Tune Music & Sound - Midland Texas Midland, TX
Cactus Wellhead LLC Odessa, TX