Job Id : 825
Jobtitle : IT Support -Network Ops Center Eng (Odessa, Tx)
Location : Odessa, TX
Company Name : Search Services
Industry : Information Technology
Salary : $50,000 - $60,000 HOUR
Job type : Fulltime
Posted on: 2019-07-01
Required Skills : Information Technology
Benefits : No benefits are available
We are working with a Desktop/Network Services Managed Service Provider looking to add IT technicians to their growing team in Odessa, Tx. . As part of their NOC technician team, you will get the chance to work with clients across many different fields including (but not limited to) Oil/Gas, Construction, medical, and engineering firms. You will also get the chance to work with many different software technologies. Prior experience and certifications are preferred but not required.
-Logging incoming and updating existing support requests via ticketing system.
-Provide immediate technical support to clients through onsite and remote means (phone, email, ticket)
-Install software and perform routine maintenance and basic network and system administration tasks.
-Document actions, troubleshooting steps, research, order information, and equipment information as required.
-Attend training as requested by the company to maintain skills in required areas.
Job Requirements Job Requirements
-High School Diploma Required, Associates Degree is preferred
-Understanding of computer and network hardware including routing/switching
-Experience troubleshooting computer/network hardware issues and Windows based systems
-Experience researching and troubleshooting user issues including email, printing, network, VOIP and virus-related issues
-Willingness to learn, adapt, grow, accept criticism and work as part of a close-knit team
-Strong Professional, Ethical, and Interpersonal Skills
-Ability to Absorb and Retain Information Quickly
-Ability to work solo on projects and issues
-Additional Preferred Skills
Kaseya Traverse Monitoring Tools
Auvik Ticketing system
Keen Attention to Detail
Network and Hardware Certifications desired
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