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IT Support -Network Ops Center Eng (Odessa, Tx)

Search Services – Odessa, TX



Information Technology



Salary : $50000 - $60000  / HOUR

Job Description

SUMMARY:

We are working with a Desktop/Network Services Managed Service Provider looking to add  IT technicians to their growing team in Odessa, Tx. .  As part of their NOC technician team, you will get the chance to work with clients across many different fields including (but not limited to) Oil/Gas, Construction, medical, and engineering firms.  You will also get the chance to work with many different software technologies. Prior experience and certifications are preferred but not required.


RESPONSIBILITIES:

-Logging incoming and updating existing support requests via  ticketing system.

-Provide immediate technical support to clients through onsite and remote means (phone, email, ticket)

-Install software and perform routine maintenance and basic network and system administration tasks.

-Document actions, troubleshooting steps, research, order information, and equipment information as required.

-Attend training as requested by the company to maintain skills in required areas.




Job Requirements Job Requirements

REQUIREMENTS:

-High School Diploma Required, Associates Degree is preferred

-Understanding of computer and network hardware including routing/switching

-Experience troubleshooting computer/network hardware issues and Windows based systems

-Experience researching and troubleshooting user issues including email, printing, network, VOIP and virus-related issues

-Willingness to learn, adapt, grow, accept criticism and work as part of a close-knit team

-Strong Professional, Ethical, and Interpersonal Skills

-Ability to Absorb and Retain Information Quickly

-Ability to work solo on projects and issues

-Additional Preferred Skills
 

Technical Environment:

Kaseya Traverse Monitoring Tools

Auvik Ticketing system

Connectwise
 

Office/Time Management

Organizational Skills

Problem Escalation

Keen Attention to Detail

Highly Motivated

Network and Hardware Certifications desired

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