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IT Support Specialist

Job Id : 4079

Jobtitle : IT Support Specialist

Location : Vienna, VA

Company Name : Frontpoint

Industry : Information Technology

Salary : $75,000 - $95,000  YEAR

Job type : Fulltime

Posted on: 2019-08-16

Required Skills : Excellent Written And Verbal Communications Skills

Benefits : No benefits are available

Here’s what you need to be successful in this role:

  • Bachelor’s degree or equivalent in IT related experience
  • 1-3 years of combined technology education and experience providing excellence in tier 2 support and troubleshooting for corporate IT systems
  • Strong customer service orientation, attention to detail and follow-up characteristics
  • Ability to work autonomously on projects and initiatives
  • Excellent written and verbal communications skills, and ability to work with users from all levels of the organization with all degrees of technology literacy
  • Ability to take ownership of customer service requests, working each case through to resolution while keeping all parties informed and up to date
  • Strong knowledge of Microsoft client operating systems and communications (Windows 10, Apple also a plus)
  • Familiar with ITIL lifecycle at the Foundation Level (certification a plus)
  • Solid understanding of data communications concepts and operations (CCNA/CCDA/Net+ a plus)
  • General skills in usage of standard desktop applications including Microsoft Office Suite: Word, Excel, PowerPoint and Outlook
  • Microsoft Windows 7/10 Mastery in Configuration/Administration and Support
  • Ability to troubleshoot effectively and work through complex solutions
  • Reliable transportation to travel to satellite locations

On top of your day-to-day duties, you will be responsible for a few key things:

  • Providing tier 1-2 support as needed to our end user base, management and senior leadership staff
  • Ensuring that incidents are resolved quickly and consistently while meeting and exceeding expectations for our end user base
  • Responding to and resolving user tickets related to password resets, hardware, new user creation, office 365, etc.
  • Imaging and re-imaging users computers to replace desktops
  • Regularly reviewing departmental daily/weekly objectives to ensure continuity
  • User administration including moves, adds and changes of active directory objects, group policies, telephones and provisioning of hosted resources such as Microsoft Exchange mailboxes and groups

At Frontpoint, our mission is to help people feel safer and more connected in their everyday lives. For over a decade, we’ve been continuously advancing, perfecting and innovating to ensure our customers always have the simplest, safest, and smartest home security. Our employees never stop working to deliver the best. We’re mission driven and committed to our values, making us a great place to grow your career.

We’re looking for a dedicated IT Support Specialist to join our growing technology team.

As an IT Support Specialist, you will take a proactive approach to working across our entire population of employees. Commonly regarded as the “hero” of the office, you will save the day when IT issues arise. Your efforts will keep people working and keep the company moving forward. You will handle a wide breadth of IT issues across the business, and receive exposure to various components of our infrastructure to enhance your skills. Come join a team committed to innovation, execution, and the mission to keep our customers safer and more connected in their everyday lives.

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