Under immediate supervision of a Lead, responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers.
Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of IT environments to include PCs’ and business environment IT infrastructure.
Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN.
Strong customer service background/excellent telephone presence.
Econolite Group, Inc. Anaheim, CA
U.S. CAD Holdings LLC Irvine, CA
ACE DURAFLO PIPE RESTORATION Santa Ana, CA
Sodexo Long Beach, CA
Americor Irvine, CA