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IT Support TechniciaN

Modis – Irvine, CA



Engineering, Information Technology, Design



Salary : $50000 - $60000  / YEAR

Responsibilities

Under immediate supervision of a Lead, responds to and diagnoses problems through phone calls via the support center or electronic online support requests submitted by customers.

Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of IT environments to include PCs’ and business environment IT infrastructure.

Qualifications

Knowledge of Personal Computer (PC) hardware and software (Microsoft OS and applications), and LAN/WAN.

Strong customer service background/excellent telephone presence. 

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