Junior Account Manager - Equipment & Linen
Select Event Group – Laurel, MD
OVERVIEWThe Jr. Account Manager is tasked with managing unassigned clients as well as supporting the Account Managers with existing books of business. Their efforts focus on incoming client activities and unassigned client lists by developing and expanding on event needs. The Jr. Account Manager, like the Account Manager, is the main point of client contact at all stages of the event. The Jr. Account Manager works in a team environment led by a Team Lead to achieve the desired results of the client and Select. While working in a team environment, the Jr. Account Managers acts as the clients advocate and works with internal departments to ensure that client needs are full filled. They assist with client designs, handling client complaints, collecting and analyzing event requirements, and improving the overall client experience. The Jr. Account Manager works closely with the Account Managers to ensure all daily activities are completed, the team remains in front of the seasonal comings & goings and provides administrative support to the team.Receives event needs and instructions via studio appointments, phone and email and enters the event information into our software systemResponsible for a variety of administrative duties, such as keeping detailed client accounts that include contact information, event preferences, history and other important account detailsProvides prompt and accurate answers to client inquiresKeeps accurate client notes as well as events detailsCommunicates and educates clients to better understand their needs as well as Selects policies and proceduresMakes all changes to the event and provides client with updated copies in a timely mannerReacts to onsite issues and coordinates with Operations to remedy situationsMaintains a positive and productive outlook with the clients and their peersRetains clients by reaching out on a regular basis to ensure Select is providing outstanding customer service and meeting the clients needs in a timely mannerResponds to inquires within the day of the inquiry and returns all emails and calls in a timely mannerBuilds relationships with clients based on trust and respectActs as a client advocate with a focus on improving their experienceMaintains an innovative and forward-thinking use of inventory with an ability to make suggestions/offer alternatives to the clientsTo be an independent thinker along with a self-educatorProvides after event support to retaining team clienteleManages targets to hit and/or exceed monthly quotasParticipates in the on-call rotating client program with providing emergency support off hours and on weekend. This would include various Saturday office hours throughout the year. (estimating 6 times per year)Oversee the upkeep of new and discontinued products In the studioAll studio lighting (overhead and accent) should be on daily
The main responsibilities of the Jr. Account Manager are summarized in the four categories
Client Service Accountabilities (65% time spent)
Administrative Tasks (25% time spent)Adheres to Selects industry and non-industry schedules of fees and formulasWorks quickly and efficiently with Operations to ensure client contracts are closed within two business days of the pickup so final invoices can be sent and events are finalizedMonitors account balances including solidifying payments on events where payment is due upon reservationHandles all tasks and requests handed down from the Team Lead and Account ManagersGenerates client reports with the ability to collect, track, and analyzeFollow up on all proposed work within three days of first contactBusiness Development Tasks (5% time spent)Conducts client touches on a regular basis to investigate seasonal needs and activities. This does not include reacting to a request or reaching out about an issue or upcoming eventProactively builds relationships by making contact with clients to inform them of new policies, new products, or straightforward engagementIdentifies opportunities to cross-sell and up-sellMakes outbound sales calls in an effort to convert new clientsSolidifies annual workMarketing & Networking Assignments (5% time spent)Partner with the Account Managers on designing and staffing one (1) trade show per yearTRAITS AND BEHAVIORS
There are several traits and behaviors that are crucial to the Jr. Account Managers success.
These are used in conjunction with the main responsibilities listed above to evaluate performance.Request feedbackTeamworkThank clients for their businessPositive and encouraging attitudeForward thinkingAdaptabilityPassion for relationships and client servicingIndependent reasoning and solutionsAbility to multi-taskPerformance under pressureAttention to detailMaintaining composure with clientsBe timelyWillingness to work after hoursRepresent ownership of relationshipStrong decision making skillsCreative problem solvingPassion for design and collaborationOrganizational skillsAbility to learn from mistakesUnderstanding of customer serviceSupportive and accommodating
Select Event Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
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