Junior Account Manager - Equipment & Linen

Select Event Group – Laurel, MD

OVERVIEWThe Jr. Account Manager is tasked with managing unassigned clients as well as supporting the Account Managers with existing books of business. Their efforts focus on incoming client activities and unassigned client lists by developing and expanding on event needs. The Jr. Account Manager, like the Account Manager, is the main point of client contact at all stages of the event. The Jr. Account Manager works in a team environment led by a Team Lead to achieve the desired results of the client and Select. While working in a team environment, the Jr. Account Managers acts as the clients advocate and works with internal departments to ensure that client needs are full filled. They assist with client designs, handling client complaints, collecting and analyzing event requirements, and improving the overall client experience. The Jr. Account Manager works closely with the Account Managers to ensure all daily activities are completed, the team remains in front of the seasonal comings & goings and provides administrative support to the team.

The main responsibilities of the Jr. Account Manager are summarized in the four categories

Client Service Accountabilities (65% time spent)

  • Receives event needs and instructions via studio appointments, phone and email and enters the event information into our software system
  • Responsible for a variety of administrative duties, such as keeping detailed client accounts that include contact information, event preferences, history and other important account details
  • Provides prompt and accurate answers to client inquires
  • Keeps accurate client notes as well as events details
  • Communicates and educates clients to better understand their needs as well as Selects policies and procedures
  • Makes all changes to the event and provides client with updated copies in a timely manner
  • Reacts to onsite issues and coordinates with Operations to remedy situations
  • Maintains a positive and productive outlook with the clients and their peers
  • Retains clients by reaching out on a regular basis to ensure Select is providing outstanding customer service and meeting the clients needs in a timely manner
  • Responds to inquires within the day of the inquiry and returns all emails and calls in a timely manner
  • Builds relationships with clients based on trust and respect
  • Acts as a client advocate with a focus on improving their experience
  • Maintains an innovative and forward-thinking use of inventory with an ability to make suggestions/offer alternatives to the clients
  • To be an independent thinker along with a self-educator
  • Provides after event support to retaining team clientele
  • Manages targets to hit and/or exceed monthly quotas
  • Participates in the on-call rotating client program with providing emergency support off hours and on weekend. This would include various Saturday office hours throughout the year. (estimating 6 times per year)
  • Oversee the upkeep of new and discontinued products In the studio
  • All studio lighting (overhead and accent) should be on daily
  • Administrative Tasks (25% time spent)

  • Adheres to Selects industry and non-industry schedules of fees and formulas
  • Works quickly and efficiently with Operations to ensure client contracts are closed within two business days of the pickup so final invoices can be sent and events are finalized
  • Monitors account balances including solidifying payments on events where payment is due upon reservation
  • Handles all tasks and requests handed down from the Team Lead and Account Managers
  • Generates client reports with the ability to collect, track, and analyze
  • Follow up on all proposed work within three days of first contact
  • Business Development Tasks (5% time spent)
  • Conducts client touches on a regular basis to investigate seasonal needs and activities. This does not include reacting to a request or reaching out about an issue or upcoming event
  • Proactively builds relationships by making contact with clients to inform them of new policies, new products, or straightforward engagement
  • Identifies opportunities to cross-sell and up-sell
  • Makes outbound sales calls in an effort to convert new clients
  • Solidifies annual work
  • Marketing & Networking Assignments (5% time spent)
  • Partner with the Account Managers on designing and staffing one (1) trade show per year
  • TRAITS AND BEHAVIORSThere are several traits and behaviors that are crucial to the Jr. Account Managers success.
    These are used in conjunction with the main responsibilities listed above to evaluate performance.
  • Request feedback
  • Teamwork
  • Thank clients for their business
  • Positive and encouraging attitude
  • Forward thinking
  • Adaptability
  • Passion for relationships and client servicing
  • Independent reasoning and solutions
  • Ability to multi-task
  • Performance under pressure
  • Attention to detail
  • Maintaining composure with clients
  • Be timely
  • Willingness to work after hours
  • Represent ownership of relationship
  • Strong decision making skills
  • Creative problem solving
  • Passion for design and collaboration
  • Organizational skills
  • Ability to learn from mistakes
  • Understanding of customer service
  • Supportive and accommodating

  • Select Event Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
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