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Junior/Mid Level Systems Administrator

Job ID : 15484

Job Title : Junior/Mid Level Systems Administrator

Location : Farmingdale, NY

Company Name :

Industry : Information Technology

Salary : $37,000 - $64,000  per year

Job Type : Fulltime

Posted on: 2020-09-10

Required Skills : AutoTask, AEM, AEB, Webroot, IT Glue

Benefits : No benefits are available

Job Description:

  • Must be able to work directly with the clients.
  • This relates to all technology, to include workstations, servers, printers, networks, and vendor-specific hardware and software.
  • The ideal candidate will have 3+ years working for a managed service provider or similar experience.
  • Must be able and willing to work onsite.
  • This Position also requires on-site work and may spend up to 40-60% of the time at a client location per week.
  • Must set and manage schedule, record time.
  • Must have a professional appearance, strong documentation, and communication skills are required.

Essential Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems Windows Server, Active Directory, Windows Workstations, Mac workstations, Mobile Devices, network peripherals, and printers
  • Remote access solution implementation and support VPN, Terminal Services Firewall Experience, ASA, Palo Alto, Meraki
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Process incidents requests by phone, email, and client portal System documentation maintenance and review in Autotask Daily schedule maintenance- Update, track, record time for each support ticket Communication with staff as required
  • Use and understand MSP tools- AutoTask, AEM, AEB, Webroot, IT Glue
  • Keep up to date on current IT tools and systems
  • Communication with customers as required keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Ability to work in a team and communicate effectively
  • Work with the Service Desk Dispatcher andor act as Service Desk Manager/Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

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