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L2 Solutions Engineer - Network

nVision – Tucson, AZ

Members of the Valor Solutions team implement technical solutions as developed by Solutions Architects for Valors customers.

This position will be responsible for the following:

  • Handling sales and project opportunities with new and existing client base
  • Coordinating implementation of equipment for existing and new customers
  • Create documentation for customers and keep documentation up to date with an attention to detail and natural desire to be thorough
  • Providing turnover of new implementations
  • Responsible for resolving technical escalations from the Service Desk staff
  • Resolve network issues
  • Resolve / troubleshoot advanced network issues
  • Assist in resolving software/application issues as it relates to the network
  • Participate in on call rotation


  • 5+ years supporting, maintaining, and deploying network infrastructure
  • Cisco models 2X****93, 3X****93, ****93, ****93 and Nexus platforms
  • Certifications: Cisco CCNP - Collaboration, Route and Switch, Wireless, Security (****93 of these certifications preferred)
  • UCCE/UCCX experience
  • LAN Spanning Tree, VLANs, VTP
  • WAN FR, ATM, vendor-managed MPLS, T1, T3+ and broadband
  • Wireless APs and Wireless LAN Controllers Autonomous and LWAP
  • Routing static, EIGRP, OSPF and BGP
  • VPN site-to-site and client VPN
  • Advanced level of knowledge installing, configuring and supporting network solutions
  • Advanced level of knowledge supporting, diagnosing and facilitating resolution of application related issues
  • Advanced level of knowledge in troubleshooting network and application issues, including using a network sniffer, performing debugs and reviewing logs on network and operating systems
  • Advanced level knowledge of TCP/IP, sub netting, routing, switching, VLANs, firewalls and VPN tunnels
  • Strong customer service skills and experience working with all levels of staff from an admin to an executive
  • Experience interacting with and managing activities with vendors
  • Basic level of knowledge in installing, configuring and supporting desktop applications including Microsoft Office ****93/****93, IE and common antivirus applications and desktop imaging software.
  • Basic level of knowledge installing, configuring and supporting server related applications including MS Exchange ****93/****93, SharePoint ****93/****93, MS SQL ****93/****93 and common backup software applications
  • Basic level of knowledge installing, configuring and supporting Microsoft server operating systems. Linux OS experience helpful
  • Basic level of knowledge installing, configuring and supporting virtualization technologies including VMware ESX and Microsoft Hyper-V
  • Basic level of knowledge configuring and support cloud based applications including Office ****93, Lync and hosted file storage
  • Basic level of knowledge preferred for storage related technologies including HP Lefthand, iSCSI storage systems and fiber channel storage
  • Basic level of knowledge with common infrastructure monitoring applications such as Nagios and SolarWinds


  • High School Diploma or GED
  • BA/BS in Information Technology or Technology related degree (preferred)
  • Minimum five (5+) years of experience working in IT or a mix of high volume call center support role
  • Cisco, Juniper, HP, Microsoft, Cloud, VMware, Storage and other certifications as related to requirements (preferred)

*position reports in Tucson, AZ

Job Type: Full-time


  • Information Technology: 5 years (Preferred)


  • High school or equivalent (Required)


  • CCNA (Required)
  • CCNP (Preferred)

Work Location:

  • Multiple locations


  • Ops Manager
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