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L2 Technical Support Specialist

Fast Switch, Ltd. – Troy, MO



Information Technology



Salary : $50000 - $100000  / YEAR

 

Job Description Job ID: 53139

 

 

Our client in Troy Missouri is seeking a Level 2 Technical Support Specialist.

NO CORP-TO-CORP SUBMISSIONS ACCEPTED FOR THIS POSITION. Applicants must be able to work directly for Fast Switch as a W2 Employee (US Citizens and all other parties authorized to work in the US without sponsorship are encouraged to apply).

 

L2 Support Tech Responsibilities:* The Level 2 Technical Support technician is responsible for refresh of desktops, laptops, and mobile devices.* Responsible for local coordination and installation for Windows 10 desktops and laptops. Perform these installations manually if necessary, but using SCCM by default. * Responsible for maintaining a standard image provided by the Corporate office on user laptops, desktops and peripheral devices which may include smartphones, tablets and other mobile devices.* Responsible for receiving hardware, hardware disposal and software license tracking.* Requires frequent interface with the user community. * Support weekend regional work at our local site (Hardware Code upgrades, Project Support, Maintenance)

Requirements:* Strong troubleshooting capabilities are required.* Strong knowledge of Microsoft Office applications (Excel, Word)* Basic understanding of Active Directory, and Microsoft's Application Compatibility Toolkit. * Basic understanding of router and switch operations, and configuration* Candidate must have good communication skills.* Experience receiving hardware, hardware disposal and software license tracking.

Preferred:* Experience with network backup and restore functions* Experience using the remote control features of Microsoft's SCCM a plus.* Familiarity with Outlook a plus. MCSE and other certifications a plus.* Video conference room equipment support is a plus.

Fast Switch, Ltd. is a high-growth IT staffing firm, with headquarters in Dublin, Ohio and with offices serving the Columbus, Detroit, Boston, Cincinnati, Minneapolis, Phoenix, Hartford, Los Angeles, Tucson, San Francisco, Denver, and Cleveland metropolitan areas. We have a staff of over 780 associates and have experienced growth while remaining profitable.
 

Compensation can vary depending on experience and capability, plus benefits which include healthcare, dental, and vision insurance, long term disability coverage, and 401(k) with match and IMMEDIATE vesting. Our benefits package, in this day and age, is superb.
 

To view all of our open positions, please go to: www.fastswitch.com and/or navigate to our Careers page.

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