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L3 Technical Support Analyst


Job ID : 15362

Job Title : L3 Technical Support Analyst

Location : Princeton, NJ

Company Name : American Cybersystems, Inc.

Industry : Information Technology

Salary : $74,000 - $94,000  per year

Job Type : Contractor

Posted on: 2020-09-02


Required Skills :  Troubleshoot, Windows Server, Cisco, Active Directory

Benefits : No benefits are available


 Responsibilities:

  • We need level 3 Technical Support - requires solid Cisco Switch experience, Windows Server, Active Directory, Level 3 troubleshooting.
  • Other typical L3 responsibilities and requirements.
  • Must be willing to travel at a day's notice to any other client facility in the US to cover for the absence of another L3.

Required Technical Experience:

  • Provide initial help desk technical support that may include wireless devices, re-supply and troubleshoot office hardware, install and configure business purchased/leased hardware, manage portable telecommunications equipment; install and configure hardware · Provide initial help desk support services that may include "line of business" applications; install and configure the software.
  • Provide end-user collaboration delivery and support (Mail, Calendar, Lync, SharePoint), video conferencing, databases (until Lotus Notes retirement).
  • Manage client’s standard hardware, software, and site telecommunications.
  • Provide LAN/WAN support for the client’s Infrastructure, maintenance and configuration changes.
  • Provide end-user application support (O365, RAS, MFA, etc.).
  • Provide AV and video conferencing support.
  • Administer system access and user permissions.
  • Manage hardware/software asset lifecycle utilizing the client’s asset management tools.
  • Manage and update support related incidents using client’s incident management tools
  • The position may occasionally need to be available outside of normal work hours to assist in emergency events and to perform maintenance and upgrades.
  • Streamline processes and ensure the adoption of technology solutions that align with organizational objectives in support of an evolving digital workplace.
  • Review performance metrics and establish/maintain a culture of continuous improvement and customer service excellence.

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