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Lab Manager (Microsoft) - OPT/EAD/H1B/GC/USC

Job Id : 11553

Jobtitle : Lab Manager (Microsoft) - OPT/EAD/H1B/GC/USC

Location : Redmond, WA

Company Name : Mindedge Solutions Inc

Industry : Information Technology

Salary : $17,000 - $67,920  YEAR

Job type : Fulltime

Posted on: 2020-02-13

Required Skills : Director, Laboratory Management, Customer Engagement, Process Improvement, Reporting, Web Portals, Customer Satisfaction

Benefits : No benefits are available

Job Description:

  • Manage the overall customer engagement process outlined above.
  • Manage the customer nominations and vetting processes, Assign the right engineers to the tasks, Manage the lab schedules, and create monthly and quarterly report of the lab.
  • Responsible for sorting the Nominations from the website portal.
  • Organize the pre-calls with customers .
  • Create the goal plans with customers .
  • Schedule the customer based on current openings .
  • Escort the customer in and out of the lab, and retrieve the temporary passes once the customer is done .
  • Monthly and quarterly reporting of the customer engagements to the lab director.
  • Conduct Customer Satisfaction Surveys.
  • Provide process improvements and efficiencies based on Customer and Microsoft feedback to improve services dynamically.

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