Lead Trainer

Mission Side – Pueblo, CO


You have the unique opportunity to join MissionSides Pueblo team of energetic, passionate individuals as we support the 2020 U.S. Census Program. The Lead Trainer supports our mission by delivering new hire and ongoing virtual training for Call Center staff, working closely with Supervisors, Trainers, and the Training Manager to identify and meet training needs, and ensuring that Trainers have the support they need to deliver the CQA training program.

Who are You?

Youre a highly communicative and energetic person who values excellent customer/government communication and takes absolute pride in everything you do. Youre an ideal candidate if:

  • Youre adept at questioning, developing, testing, and evaluating processes.
  • Youre honest and direct with your feedback.
  • You re accountable to your results and enjoy finding ways to improve processes.
  • Youre respectful of learning styles and differences and want to create an engaging adult learning experience.
  • You re at your best when you re building up others.
  • And your experience includes:

  • Youve had prior experience delivering virtual training platforms.
  • Youve demonstrated an ability to adapt well to frequent change and work in a fast-paced environment.
  • Youve attained your High School Diploma or GED.
  • You ve previously worked within a Call Center environment (this experience is preferred, but not required).
  • You ve had prior experience using Adobe Connect (this experience is preferred, but not required).

  • Whats a Typical Day for a Training Manager at MissionSide?

    In the morning, the Lead Trainer hits the ground running, making sure all Trainers have arrived and are ready to begin class assignments, any CSR movements have been made, and makes sure there is no white board writing from the day before in any classroom. After that, the Lead Trainer reviews the DTR and provides this information to the Training Manager. The remainder of the day is spent supporting the Training team - serving as the go-to person for Adobe Connect issues, identifying struggling trainers, and perhaps even serving as a back-up Trainer if the situation calls for it. - Eric H., Training Manager

    Who Are We?

    Since 2014 MissionSide has been leading the charge in elevating the way government agencies interact with the constituents they represent. We are changing the conversation in constituent/government communications by championing a constituent as customer philosophy. Click to learn more about our vision & mission.

    Why MissionSide?

    We truly believe that where you work matters and its our mission to provide opportunities for those just entering the workforce, looking for progressive responsibility in their chosen field, looking for a flexible second job, or staying in the workforce after retirement.

    This position is in our Pueblo, Colorado office. This is your chance to build your career and to develop your skills as part of a fast-growing Washington, D.C.-based company with footholds throughout the United States. We need brains, commitment, and passion in our mission to elevate & emphasize the customer when it comes to customer/government interactions.

    Benefits Include:

  • Health coverage for you & your family through medical, dental, and vision plans
  • Financial protection through disability, life, and accidental death & dismemberment, and business travel insurance
  • A 401k plan in which the company matches dollar for dollar on a generous % you contribute
  • Tax advantages through flexible spending accounts that allow you to pay for specific healthcare expenses using pre-tax dollars
  • A generous paid time off program on top off traditional paid Federal holidays
  • The opportunity to work with great people like Ellie V. who said I accepted my position at Missionside because the company is starting off and has so much potential for growth and becoming a permanent part of the community. and Carrie R. who said The best thing about working at MissionSide is my ability to work with the public and the flexibility to have a great career and still have time for my family.
  • Missionside is an Equal Opportunity/ Affirmative Action Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

    Not Finding the Job Youre Looking For?

    Join MissionSides Talent Community and connect with us on LinkedIn

    Recruiter Info:

    Monique Elliott


    Email Monique/ Connect with Monique

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