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Loan Servicing Cashiering Specialist

Evergreen Home Loans – Tempe, AZ

We re searching for some really great people who enjoy customers as much as we do.

If youre looking for one of those places to work, start here. Seattle Business Magazine named Evergreen #1 in 2017 for Washingtons 100 Best Companies to Work For in the large company category. We are also a certified Great Place to Work for 2017 and have placed 26th in the nation as a Best Workplace in Financial Services and Insurance.

In 2016, we were certified as a Great Place to Work and were named 19th in Best Medium Workplaces, and 33rd Best Workplaces for Women among other awards. Thats because, at Evergreen Home Loans, our vision is centered on creating a WOW home financing experience for our customers. So its not surprising we like to do the same thing for our associates.

Check out Great Place to Work rating and other awards here:


Learn more about what our own associates say about Evergreen here: IE753502.11,31.htm

Are YOU who we are looking for?

We re looking for people who feel the same way we do about our customers, our associates and the work we do. In return, you ll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You ll also enjoy a healthy salary, a comprehensive benefits package and have an attractive 401K plan with a company match to help you grow along with us.

What we need (in addition to all that stuff above)

The Cashiering Specialist will be responsible for all cash processing duties including: resolving research requests, completion of NSF reversals, process recast loan modifications, and loan corrections. Handles default exception processing including repayments, foreclosures and bankruptcy posting.

This person will also ensure proper application of all incoming mortgage payments through the various payment options established by the company. This will include ACH payments, wires, lockbox payments, online payments, and manually posted payments. The cashiering area will also be responsible for establishing bi-weekly payments and processing loan payoffs.

Major Tasks and Responsibilities:

  • Resolve research requests to the Cashiering department
  • Complete return item reversals
  • Forward servicing released items and returns to borrowers
  • Process default payments and payoffs
  • Complete daily balancing
  • Process necessary wire transfers
  • Receive and sort daily mail
  • Receive and sort daily system reports
  • Process payments for all loan types
  • Process principal reductions on recast loan within investor guidelines
  • Responsible for performing incoming maintenance request for due date changes, setting up automated clearing house payments, payment corrections
  • Handle lock box rejects if applicable

Standards of Performance:

  • Communication: communicate clearly to all associates at all levels within the organization, written and verbally
  • Provide Cross-Training to at least one other associate
  • Eloquently deal with problems involving several concrete variables in standardized situations
  • Professionally deal with customers, peers and other company employees

Education or Experience Qualifications:

  • High School Diploma or GED
  • 1-3 years background in mortgage loan servicing
  • Loan Servicing Cashiering experience preferred
  • Experience with LPS/Black Knight/MSP servicing software preferred

Specific Skills/ Knowledge/ Abilities Required for Position:

  • Must be able to work from the Tempe, AZ branch
  • Good character, motivated, hard working
  • Ability to work well with fellow associates, clients and vendors
  • Good communication skills. Neat, clean, healthy work habits
  • Working knowledge of titles for all 50 states
  • Detail oriented, organized and flexible
  • Ability to thrive in a fast-paced, team oriented environment
  • Must be comfortable working in a start-up dynamic environment
  • Must be proficient in Microsoft Office suite

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