Logistics Customer Service Representative

National Security Agency - Fort Meade, MD

Decision Making & Problem Solving

The professionals at the National Security Agency (NSA) have one common goal - to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive national security information. Description of Position As a Logistics Customer Service Representative at NSA, responsibilities may include, but are not limited to the following: Perform receiving functions related to inbound shipments of materials received by the Agency, which includes unloading trucks, inspecting material for damage, reviewing paperwork, and in-checking materials. Perform primary warehouse functions that include: central receiving, long-term and short-term storage, pick-up and delivery service, packing and crating, forklift support, and miscellaneous services as required. Provide declassification/sanitization/destruction/recycling services and expertise for computers and electronic media. Manage Agency motor fleet to include all small passenger, and any other vehicles. Provide for purchase, deployment, and maintenance. Provide support for all shipments, excess, and storage, and acknowledge all deliveries of accountable-property, and update information in the centralized database to maintain database integrity. Provide superior customer service support to Agency customers. Serve as a first-line supervisor or team leader, to oversee, direct, guide, prioritize, and delegate work assignments; and formally evaluate subordinate performance, as required. Skills The ideal candidate demonstrates the following: Excellent Customer Service Effective Communication (oral/written) Decision Making & Problem Solving Skills Ability to Work in a Team Setting and Independently Knowledge and experience in one or more of the following is desired: General knowledge of logistics, supply chain management, warehousing, and transportation Able to work in multiple databases simultaneously. Forklift (Power Industrial Trucks) certification. Ability to lift up to 70 pounds, and sit, stand, and walk for long periods of time Experience with automated systems (Desktop Systems, Navigation Systems, Internet/Intranet)

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