Loss Prevention Service Representative - Flatiron

Gap Inc. – New York, NY

About the roleThe Loss Prevention Service Representatives primary responsibility is to ensure the safety of all store associates and customers and to support the shortage reduction efforts by providing a strong visible presence at the front end. They may be responsible for monitoring the employee entrance/exit and/or customer entrance/exit. They are to work closely with store leaders and Loss Prevention personnel to ensure all Loss Prevention initiatives are compliant to brand standards while maintaining a strong focus on customer service.




1. Operation and Store Safety - 50%
What you ll do

  • Provide consistent customer service at the customer entrance/exit through Brand Ambassador standards.
  • Contribute to safe store environment through safety awareness and timely, professional communication with Loss Prevention and Store Leadership teams.
  • Assist store leaders in proper handling and resolution of escalated customer incidents.
  • Assist store LP/Leadership team in execution of company issued crowd control policy and procedure during high traffic/volume days/events.
  • Assist LP/Store Leadership teams in educating store employees on proper emergency preparedness and execution.
  • Support Loss Prevention Team as a back-up in shoplifting apprehensions and serving as witness as needed.
  • Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.
  • 2. Contribute to shortage reduction/investigations/Customer Service - 35%
  • Work closely with LPS/DLPM/GM to ensure all store employees are following company policy and procedures.
  • Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
  • Report any suspicious internal/external theft activity to store LPM/ LPS/DLPM Report into LPRM.
  • Greet Customers and provide service within brand Service Model.
  • Knowledge of POS and Promotional Events.
  • Assists in making apprehensions with certified LP Agents when requested by observing and acting as witness.
  • 3. Operational Excellence - 15%
  • Assist store in proper response and execution of EAS Alarm Activations.
  • Assist store in properly securing the building during daily opening/closing procedures.
  • FR audits merchandise protection strategy.
  • Maintain daily Physical Security of store.
  • ORGANIZATIONAL RELATIONSHIPS: This is an entry-level loss prevention position within the store level operations. This position communicates primarily to the store management team with direction on overall loss prevention strategy and programs coming from the LP Supervisor, LPM, DLPM or COE Leader.Who you are
  • Good verbal and written communication skills.
  • Customer service skills are mandatory.
  • Must be able to communicate with all levels of staff and management.
  • High School diploma or equivalent.
  • 1-2 years of retail Loss Prevention and/or customer service experience.
  • Basic understanding of retail or security.
  • Ability to work nights, weekends, and occasional overnight shifts appropriately to retail business needs.
  • Must be able to stand / walk sales floor for 8 hours at a time.
  • Must be able to lift and carry 20lbs.
  • Regular time and attendance is an essential function of the job.
  • Dress Code: Must wear brand specified dress code during all assigned shifts to ensure in store visible presence/deterrence.
  • All Jobs in New York, NY

    • Loss Prevention Service Representative - Flatiron

      Gap Inc. New York, NY

      View Job
    • Housekeeper, Maid,caregiver,nanny, janitor

      MARIANA MULTISERVICES New York, NY

      View Job
    • SEVEN50 Marketing & Event Planning Intern - Summer 2019

      SEVEN50 New York, NY

      View Job
    • Paint Apprentice

      colossal media Brooklyn, NY

      View Job
    • SUMMER COLLEGE INTERN

      New York City TAX COMMISSION Manhattan, NY

      View Job
    • Community Manager (HQ)

      WeWork New York, NY

      View Job
    • Entry Level Business Analyst

      CloudServiceTek New York, NY

      View Job
    • Administrative Assistant

      BRC Bronx, NY

      View Job
    • Fashion Model

      GUZELLA New York, NY

      View Job
    • Math Content Intern

      New Classrooms New York, NY

      View Job
    • Investigator

      New York State Office of the Attorney General New York, NY

      View Job

    Featured Articles

    Best SAP SEM Online Training For Improved Managment

    28 April 2016

    SAP SEM (Strategic Enterprise Management ) is the concept to enable value-based management. It is a critical analysis based application that deals with SAP warehouse. It is organized into following components: SRM – stakeholder relationship management, BCS – business conso

    read more..

    Highest Paying Computer Science Jobs and Salary in USA

    07 June 2018

    Computer Science jobs are in high demand in every industry. There are variety of career options available for graduates with a degree in computer science. A computer science graduate could reach a great success with technical computer skills. For instance, computer science students

    read more..

    High Paying Careers for Women | Best Jobs for Women in USA 2019

    17 October 2018

    The landscape of jobs for women has changed remarkably over the last few decades, with even greater evolution on its way. However, the gender gap is still prevalent in many industries, especially those still dominated by men. The discrepancy between women and men’s

    read more..

    Hadoop Training – Learn from the Best !

    09 May 2016

    ❯ Hadoop : What is it? Hadoop is an open-source software framework for storing Big Data and running applications on clusters of commodity hardware. It is a free, Java-based programming framework. It supports storing and processing large data-sets in a parallel distributed com

    read more..

    Thanks For Your Feedback

    Attach A Resume First