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Maitre\'d

American Queen Steamboat Company – Colorado Springs, CO

Our overnight cruises division American Queen Steamboat Company specializes in overnight cruise vessel management and operations. Steamboat/riverboat overnight cruises along Americas rivers and inland waterways are a resurgent part of the American experience.


For consideration, all applicants must copy and paste this link into a new browser window and complete: https://www.cindexinc.com/c/6E6B8A


The Maitre d ensures friendly and professional service in the dining venues to the fullest satisfaction of our guests.


Duties & Responsibilities


  • Responsible for day to day operations of all dining venues.
  • Records reservations, assigns tables to customers & handles customer complaints, oversees wait staff and ensures that duties are completed in a timely & efficient manner.
  • Handles special events within the dining venues, i.e. birthdays, anniversaries.
  • Training of all dining room crew.
  • Maintain the standards for United States Public Health.
  • Reporting of the necessary repairs and general maintenance of the restaurant and the FPC.
  • Communicates daily with the Bar Manager, Executive Chef regarding service in all dining venues.
  • Communicates daily with the Bar Manager regarding wine and beverage service in the restaurant.
  • Creates a team spirit while showing motivation and leadership qualities.
  • Designating specific responsibilities to the Head Waiters.
  • Assigning work schedules, time off, and side duties to dining room crew.
  • Ordering of equipment and manage as deemed necessary, for the daily operation and controlling and inventory of all equipment.
  • Ensuring all service personnel adhere to company standards regarding uniforms, personal appearance and hygiene.
  • Setting up and maintaining a cleaning schedule.
  • Welcome guests at the Maitre d desk with special attention for VIPs and special requests.
  • Supervise and assist the Head Waiters in their stations to maintain a high level of service.
  • Visit every table to ensure that all service is to the guests satisfaction.
  • Communicate any adverse comments to the Chef and act upon them immediately.
  • Promote the range of special products, Champagnes, rare wine vintages and the cognac selection.
  • Ensure behavior and performance supports the companys Mission; promotes year-round success of system
  • Follow company values in responding to others in work situations
  • Meet standards for service behaviors
  • Use recovery steps to respond to others who are dissatisfied
  • Make hospitality standards an important part of day-to-day duties
  • Be a STEAM System example for others; sets example for values during times when there is conflict and stress
  • Trains and completes certification for STEAM system of existing and new employees within 7 days of hiring
  • Holds all employees and leaders equally accountable to meet technical, employee and leader standards
  • Promotes STEAM system: reinforces performance at or above standards and coaches performance below standard
  • Solicits feedback; takes action to continuously improve success of team


Required Skills

Minimum Qualifications & Requirements


  • Education:
    • HS Diploma Required, or Equivalent
    • Bachelors degree required in related field preferred

  • Professional Certification(s) or License:
    • TABC Permit (Server Permit)
    • Valid Transportation Worker Identification Credential (TWIC) if applicable, and/or ability to obtain and maintain
    • Copy of DD214, if Veteran status

  • Skills & Abilities:
    • Possess high level of service and hospitality standards
    • Excellent verbal and written communications skills
    • Ability to train and supervise others


Required Experience
  • Experience:
    • 5-7 years full service operations
    • Experienced in supervision & training of employees
    • Cruise industry experience preferred

  • Other:
    • Must be at least 21 years of age.
    • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

Working Conditions:


The majority of work is performed in a Marine environment in both indoor and outdoor conditions with exposure to various temperatures and weather conditions, along with a moderate to loud noise level.


The Marine operation is subject to varied wake and motion.


Positions both live and work onboard a vessel, on a rotational basis for consecutive port-to-port voyages during the regular season.


Physical Requirements:


  • Ability to stand and walk on nearly a constant basis
  • Ability to bend, rotate and reach frequently
  • Ability to carry, push/pull and/or lift materials weighing upwards of 50 lbs
  • Ascending/descending stairs or ladders safely
  • Ability to manipulate/handle/grip materials required to perform job
  • Ability to maneuver through/in/around small and/or confined areas within the vessel
  • Must be able to maintain both static and dynamic standing balance to complete various duties associated with job
  • Must be capable of performing emergency duties as listed in the vessels station bill
  • Crew bed/bunk equipment are rated for 250 lbs maximum weight capacity per bunk.

EEO

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