Fort Worth - TX, TX4600A, 4600 Alliance Gateway Freeway, 76177
Brett Jeffery Henninger
We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every clients goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of own your tomorrow every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.
As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.
Client Service & Support (CS&S) is the primary service and trading arm for Schwab Investor Services. CS&S provides service to our retail clients to fulfill our purpose of championing every clients goals with passion and integrity. CS&S builds loyalty with clients and employees one interaction at a time. With a focus on employee development and collaboration, we help clients and employees reach their goals. We work with partners and delivery organizations to ensure processes and interactions are designed and executed smoothly. We also manage tradeoff decisions and priorities to enhance the overall client experience.
Within Client Service & Support, Contact Center Experience optimizes client and employee experiences through modernization of contact center & digital technologies. Our work spans the entire lifecycle of identifying client needs, building business cases, driving development and bringing offers to market. We are in the midst of a firm wide service transformation program at Schwab, and this organization plays a critical role in the programs success.
What youll do:
This Managing Director position will manage one or more direct reports and will report to the VP of Contact Center Strategy Support. This person will be charged with leading & implementing a LEAN process improvement program throughout the organization. This program will focus on providing world class service experiences to our clients while balancing efficiency and process improvement. The overall business objective is to employ Lean management systems / operating systems / mindsets and behavioral tools & techniques to engage and energize associates to instill a continuous focus on the end-to-end process from a client perspective. The expected outcome is increased capacity of internal resources which will then be applied to higher value added client activities over time. This individual will also be responsible for coaching and developing those within and around the organization to ensure Lean is being utilized properly.
What you have:
What youll get:
Learn more about [email protected]
Schwab is committed to building a diverse and inclusive workplace where everyone feels valued. As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.) Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace. We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.
If you need an accommodation in the application process, please email [email protected] or call HR Direct at 800-725-3535.
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