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Medical Receptionist

Tampa Family Health Centers – Tampa, FL

Position Summary:
The Medical Receptionist has the responsibility for greeting and attending to patients on the phone and in person; coordinates and organizes appointments to facilitate the efficient running of the medical office.

Essential Functions:
  • Greet patients utilizing professionalism and quality customer service
  • Register new patients per protocol, assisting in form and documentation completion, as needed; inform of Tampa Family Health Centers (TFHC) policies and procedures
  • Schedule patient appointments; reschedule appointments
  • Obtain proof of insurance and ensure they are scanned into dental record
  • Verify and update patient information in the electronic health record
  • Adhere to all TFHC, accreditation agency, HIPAA, State and Local rules and regulations
  • Answer and manage all incoming calls
  • Confirm appointments and recalls, per protocol
  • Collect and document payments received from patients at time of treatment
  • Inform answering service when dental office is on/off-line; forward answering messages to appropriate staff

General Duties:
  • Support the Mission, Vision and Values of TFHC
  • Perform all duties and tasks efficiently and effectively, as assigned
  • Maintain appointment logs
  • May be cross trained in both Dental and Medical Receptionist
  • Other duties, as assigned
Knowledge and Experience:
  • Minimum (6) months academic training in an allied health related field or (6) months academic training in a related health business management area
  • Ability to navigate and enter data into an electronic health record
  • Strong communication skills, both written and oral
  • Basic computer skills in Microsoft products such as Word, Excel, Outlook; ability to learn and utilize healthcare related software
  • Outstanding customer service skills
Education, Certification Training and License:
  • High school diploma or equivalent

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