Be a part of One Team One Mission!Would you like to be part of an organization that believes in being passionate about what you do?Do you want the ability to be involved in the community you work in and spending time involved with numerous charitable organizations?Come grow with the CFCU family where we put our members and team members first!Our Total Rewards package includes medical, dental, and vision with a generous time-off package, matching 401K, and paid time off to do volunteer work. About UsOur organization started in 1951 when the principal employer of Plymouth, Daisy Air Rifle Company, formed the Daisy Employees Federal Credit Union.We have grown to locations in Plymouth, Canton, Novi, Northville, Livonia, Westland, Wixom, Gaylord, Atlanta, Hillman, and Lewiston, Michigan. A Day in the Life
The responsibilities of the Member Service Representative/Member Contact Center I include professionally greeting members; responding to inquiries; determining appropriate responses and directions; resolving problems; and performing various operational background duties such as transfer requests, debit and credit card maintenance, administration of eServices, and other member requests and authorizations. This position works in our Member Contact Center (call center).
This is a part-time position MondaySaturday, with a day off during the week.Work schedule varies based on branch needs. Compensation starts at $16/hour or greater.
Essential Functions and Responsibilities:The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers. 1. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.2. Fulfill requests by clarifying desired information; completing transactions; and forwarding requests.3. Recognize opportunities to offer additional services and refer members to our sales areas4. Meet or exceed the high level of service delivery according to the annual plan.5. Deliver quality, efficient, and timely service by telephone, online chat, and email.6. Analyze facts to make sound decisions in the best interest if the organization.7. Handle all aspects of eServices administration including: bill pay, online banking, mobile banking, and the payment center.8. Perform loan payments over the telephone.9. Complete verifications of deposit including Social Security Admin. and State of MI requests.10. Perform card maintenance for members including wallet tokenization, travel notes, fraud, and disputes.11. Respond to all online member requests timely, accurately, and professionally.12. Perform other duties as directed by leadership. Qualifications Required:1. High school diploma or equivalent.2. Proficiency using Excel and Word. Qualifications Preferred:1. 1 year of financial industry experience.2. 1 year of call center experience. Core Competencies:1. Member-focused: Championing our service philosophies to all internal & external members.2. Productive: Achieving excellence with attention to detail.3. Proactive: Taking initiative and ownership.4. Analytical: Using critical-thinking and problem-solving skills.5. Organized: Efficiently managing time and other resources.6. Communicative: Accurately expressing oneself verbally and in writing.7. Supportive: Being approachable, respectful, and team-oriented.8. Teachable: Embracing continuous improvement.9. Confidential: Maintaining a high level of confidentiality.10. Compliant: Respecting regulations, policies, and procedures.11. Computer proficient: Adept at using computers. Working Conditions:In-office working conditions are normal. Lighting, temperature, audio, and work space are all sufficient. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Disclaimer/Intent and Function of Job Descriptions:The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required of team members assigned to this job. Job duties may be changed or modified in the Credit Unions discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with his or her supervisor. Equal Employment Opportunity Policy:Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
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