Member Service Representative I/Member Contact Center(Part-time)

Community Financial Credit Union – Novi, MI


Be a part of One Team One Mission!Would you like to be part of an organization that believes in being passionate about what you do?Do you want the ability to be involved in the community you work in and spending time involved with numerous charitable organizations?Come grow with the CFCU family where we put our members and team members first!Our Total Rewards package includes medical, dental, and vision with a generous time-off package, matching 401K, and paid time off to do volunteer work. About UsOur organization started in 1951 when the principal employer of Plymouth, Daisy Air Rifle Company, formed the Daisy Employees Federal Credit Union.We have grown to locations in Plymouth, Canton, Novi, Northville, Livonia, Westland, Wixom, Gaylord, Atlanta, Hillman, and Lewiston, Michigan. A Day in the Life

The responsibilities of the Member Service Representative/Member Contact Center I include professionally greeting members; responding to inquiries; determining appropriate responses and directions; resolving problems; and performing various operational background duties such as transfer requests, debit and credit card maintenance, administration of eServices, and other member requests and authorizations. This position works in our Member Contact Center (call center).

This is a part-time position MondaySaturday, with a day off during the week.Work schedule varies based on branch needs. Compensation starts at $16/hour or greater.

Essential Functions and Responsibilities:The minimum requirement for any team member of our company is to work collaboratively and cooperatively with others, with a commitment to a workplace of dignity and respect, in compliance with Equal Employment Opportunity standards and regulations. We also require, as a minimum standard, that all team members have the ability to accept direction and constructive criticism from supervisors and managers. 1. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.2. Fulfill requests by clarifying desired information; completing transactions; and forwarding requests.3. Recognize opportunities to offer additional services and refer members to our sales areas4. Meet or exceed the high level of service delivery according to the annual plan.5. Deliver quality, efficient, and timely service by telephone, online chat, and email.6. Analyze facts to make sound decisions in the best interest if the organization.7. Handle all aspects of eServices administration including: bill pay, online banking, mobile banking, and the payment center.8. Perform loan payments over the telephone.9. Complete verifications of deposit including Social Security Admin. and State of MI requests.10. Perform card maintenance for members including wallet tokenization, travel notes, fraud, and disputes.11. Respond to all online member requests timely, accurately, and professionally.12. Perform other duties as directed by leadership. Qualifications Required:1. High school diploma or equivalent.2. Proficiency using Excel and Word. Qualifications Preferred:1. 1 year of financial industry experience.2. 1 year of call center experience. Core Competencies:1. Member-focused: Championing our service philosophies to all internal & external members.2. Productive: Achieving excellence with attention to detail.3. Proactive: Taking initiative and ownership.4. Analytical: Using critical-thinking and problem-solving skills.5. Organized: Efficiently managing time and other resources.6. Communicative: Accurately expressing oneself verbally and in writing.7. Supportive: Being approachable, respectful, and team-oriented.8. Teachable: Embracing continuous improvement.9. Confidential: Maintaining a high level of confidentiality.10. Compliant: Respecting regulations, policies, and procedures.11. Computer proficient: Adept at using computers. Working Conditions:In-office working conditions are normal. Lighting, temperature, audio, and work space are all sufficient. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Disclaimer/Intent and Function of Job Descriptions:The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. Because the nature of positions and job functions can change over time, this job description is not designed to contain or be interpreted as a comprehensive inventory of all essential functions, duties, responsibilities and qualifications required of team members assigned to this job. Job duties may be changed or modified in the Credit Unions discretion. The Credit Union will keep team members updated on key functions, duties, and requirements of their position by communications from the Credit Union and by updating the job description from time to time. Any team member with questions about the nature of their job duties is encouraged to consult with his or her supervisor. Equal Employment Opportunity Policy:Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

This job posting is no longer available on OPTnation.
Find similar jobs: on Job Search

All Jobs in Novi, MI

  • Member Service Representative I/Member Contact Center(Part-time)

    Community Financial Credit Union Novi, MI

    View Job
  • Help Wanted

    Tenacity Boutique Milford, MI

    View Job
  • Cashier

    Queenbee Nail & Spa Farmington Hills, MI

    View Job
  • Part Time Retail Sales Consultant

    AT&T Novi, MI

    View Job
  • Tier 1 Support Analyst

    Nexcess.Net Southfield, MI

    View Job
  • Tier 2 Support Analyst

    Nexcess.Net Southfield, MI

    View Job
  • Electronics Manufacturer (Entry Level)

    Drew Technologies Ann Arbor, MI

    View Job
  • Real Estate Agent - NO OFFICE FEES & FREE LEADS!!

    iTech Realty Royal Oak, MI

    View Job
  • Experience Dishwasher (Friday, Saturday and Sunday evening/nights)

    Nonna Maria's West Bloomfield Township, MI

    View Job
  • Public Health Technician - Part-Time

    Oakland County Michigan Pontiac, MI

    View Job
  • applied behavior analysis tech

    Kaufman Children's Center West Bloomfield Township, MI

    View Job

Featured Articles

SAP IM Online Training Full Study Syllabus

02 May 2016

SAP IM stands for SAP Investment Management. To keep stake holders, vendors and senior management happy and focused, the business investment and administration have a key responsibility which is fulfilled by SAP Investment Management module. It is worth chasing module for professionals working with

read more..

How to Stay Healthy at Work – Employees Health Tips

30 August 2018

We spend most of our waking hours in the workplace. Sitting in a chair for hours in front of a computer screen can take a toll on your physical health, this coupled with endless deadlines, meetings and phone calls lead to stress which will impact your mental well-bein

read more..

Guidelines To Travel Outside USA With OPT

10 September 2015

Most of the Students who are on OPT face the dilemma about their travel while their OPT period is active. There is no specific answer to this query of the students. If the student wants to wor

read more..

H1B Visa Extension beyond 6 Years – H1B Renewal Process

11 August 2017

What is H1B Visa? The H-1B is an employment-based, non-immigrant visa in the United States which allows U.S. employers to employ foreign workers in specialty occupations. An employer must offer a job and apply for your H1B visa petition with the US Immigration Departm

read more..

Thanks For Your Feedback

Attach A Resume First