Sound Credit Union – Lakewood, WA

$15.50 - $19.38 an hourPart-time

The primary responsibilities of a Member Service Representative I (MSR I) is to assist members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. Maintain branch surroundings that reflect the Credit Unions commitment to provide a friendly, respectful, courteous and professional business environment for all Credit Union members. Contribute to member satisfaction and retention. Expand members relationships by identifying and meeting members needs by effectively cross-selling all Credit Union products and services. Provide accurate routine member transactions in accordance with Credit Union policy. Provide routine information on Credit Union services or policies.


Provide high priority to member satisfaction; act in accordance with Sound Credit Unions Service Promise expectations.

Report to work on time, as scheduled and abide by Sound Credit Unions Personnel Policy concerning attendance.

Perform routine member transactions including: deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Sell money orders, cashiers checks, and gift cards. Perform Shared Branching transactions. Accept requests for stop payments, wire transfers, perform file maintenance on accounts, order debit/credit cards and various other items. Provide members statements and check copies; assist members with statement reconciliation. Provide members with account status information, including current balances and accurate loan pay-offs. Assist members to resolve discrepancies and grievances. Provide accurate accounting of transactions by balancing and preparing daily balance sheet.

Provide information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, various interest rates, current dividend rates, locations, office hours and telephone numbers.

Enroll or opt-out members for telephone banking, online banking, and E-statements, as applicable. Assist members with completing direct deposit and transfer cards. Place member check order/re-order. Make changes to existing accounts, including name, addresses and other pertinent or confidential information.

Provide members with requested information regarding safe deposit box size, price, availability, rules and regulations. Assist authorized members with entrance to safe deposit boxes.

Perform night depository functions, which include: logging the information, accurately posting to members accounts, and following the established night depository procedures as needed.

Assist with branch balancing and calculating the end-of-day totals.

Assist in balancing Automated Teller Machine (ATM), as needed.

Track and maintain visitor badge log for the branch, on a daily basis.

Stay current with operational changes, regulations and required training.



Experience: One-year experience in a service oriented capacity, cash handling experience preferred. Sales experience preferred.

Education/Training: High School Diploma or equivalent.

License or certificate: Must be bondable.

In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individuals knowledge, skill, and ability to perform the essential duties listed above.


To perform this job successfully, an individual must be able to perform the essential duties of this job. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Ability to attain or have knowledge of local, state, and federal laws and regulations applicable to industry.

Ability to attain or have knowledge in operations and new accounts principles.

Ability to work effectively and productively with others.

Ability to deal maturely, professionally and tactfully with difficult members/situations.

Ability to be flexible and responsive in order to provide the highest quality of service to internal and external members.

Ability to understand the particulars of monetary transactions.

Ability to be thorough, accurate, attend to detail.

Ability to work under deadline pressure.

Ability to work independently and as a team member while using discretion in decision making and sound judgment in problem solving.

Ability to attain or have knowledge of financial institution procedures, services and programs.

Computer experience including calculator, PC, database; spreadsheet and word processing systems and software knowledge a plus.

Excellent interpersonal and communication skills, including listening, oral, and written skills.

Must possess and exhibit a high degree of professionalism, maturity, and patience.

Strong organization skills and the ability to manage multiple responsibilities.


Requires the ability to read, write, communicate, and interpret information accurately in English.

Employee must demonstrate the ability to interact tactfully and positively with co-workers, members, management and the public. Ability to respond clearly to common inquiries from co-workers, members and the public.


Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.


Ability to define problems, collect data, establish facts, and draw valid conclusion. Ability to interpret a variety of technical instructions.




The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Requires the ability to operate, repetitively at times, a personal computer and calculator. Also requires ability to operate multi-line telephone, facsimile, photocopier and branch specific equipment.

Requires the ability to concentrate and consistently produce accurate work.

While performing the duties of this job, the employee is frequently required to stand for up to 4 hours at a time; use hand to find, handle, or feel, reach with hands and arms; and talk or hear.

The employee is occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

The employee must lift and/or move up to 50 lbs, as needed.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Duties are performed in an office environment but may also require traveling to other facilities using employee s personal transportation.

The noise level is moderate.

The physical exertion is moderate.

There are frequent employee/member contacts and interruptions in person and via the telephone during the day.

All Jobs in Lakewood, WA


    Sound Credit Union Lakewood, WA

    View Job
  • Associate City Attorney

    City of Lakewood, WA City of Lakewood, WA

    View Job
  • Studio Manager

    Orangetheory Fitness Tacoma, WA

    View Job
  • Administrative Assistant

    Gaffney Group Tacoma, WA

    View Job
  • Delivery Assistant

    Inderbitzin Distributors, Inc. Puyallup, WA

    View Job
  • Entry Level Sales Associate

    Discount Auto Sales Lakewood, WA

    View Job
  • BDC Representative (Business Development Center)

    South Tacoma Auto Tacoma, WA

    View Job
  • promo/budtender

    Cannabis Tacoma, WA

    View Job
  • Flatbed Truck Delivery Driver

    Valley Supply Company Puyallup, WA

    View Job
  • Accountant I

    America's Credit Union DuPont, WA

    View Job
  • Cell Tower Technician - Lacey/Olympia, WA

    North Sky Communications, LLC Lacey, WA

    View Job

Featured Articles

Oracle HRMS Online Training – Best in USA

03 May 2016

Oracle HRMS stands for Human Resource Management System. Its key processes include workforce administration, shared services, talent management, workflow analysis, HR intelligence, payroll and benefits, global HR, etc. It is known as “bets of the breed” solution because of its following salient

read more..

H1B visas Issue not Priority but to be Part of Immigration Packages | US assures India

06 March 2017

The US has assured India that the H-1B visas issue was not a priority for it and would be part of the larger immigration reforms package that the new Trump administration is working on. The assurance came during an ongoing debate in the US and reported moves by the Trump Administration to bring

read more..

International Student Work Permit for F1 Visa Work After Graduation

01 April 2019

 F1 Work Permit – Work Options while Studying in USA on Student Visa   International students who wish to study in the USA have the permission to study on Student Visa. So, these stude

read more..

Learn Sharepoint Online – Learn from the Experts

03 October 2016

SharePoint is a server designed for achieving new levels of performance, implementing features, protecting information, empowering users to meet their business demands, better risk management with safe and secure capabilities. It helps in lowering costs and increasing productivity. It was launche

read more..

Thanks For Your Feedback

Attach A Resume First