Member Services Representative

Planet Fitness - PFNY/ PFCali – Brooklyn, NY

*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking Submit Application , you will be directed to this 2nd step *

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

All Jobs in Brooklyn, NY

  • Social Worker

    CenterLight Health System Brooklyn, NY

    View Job
  • Member Service Representative

    Polish & Slavic FCU Borough Park, NY

    View Job
  • ASSISTANT RETIREMENT BENEFITS EXAMINER

    New York City NYC EMPLOYEES RETIREMENT SYS Brooklyn, NY

    View Job
  • Compliance and Billing Specialist

    The Collaborative for Children and Families New York, NY

    View Job
  • Customer Service Representative

    Spa Week Media Group, Ltd. New York, NY

    View Job
  • Office Associate – Customer Service Representative

    Wildlife Conservation Society Bronx Zoo, NY

    View Job
  • Account Executive

    Octopart New York, NY

    View Job
  • Manager, Community Fundraising

    Make-A-Wish Metro New York and Western New York New York, NY

    View Job
  • Deputy Director, Bureau of Public Affairs

    New York City DEPT OF HEALTH/MENTAL HYGIENE Queens, NY

    View Job
  • Senior Investment Officer – Real Estate

    New York City OFFICE OF THE COMPTROLLER Manhattan, NY

    View Job
  • Solutions Delivery - Scrum Master & UAT Lead for PGS & EF

    Pfizer Inc. New York, NY

    View Job

Featured Articles

How to Apply for OPT Extension: OPT Application Checklist

18 April 2019

OPT Extension is offered to the International students after their 12 months OPT authorization completes. The STEM OPT extension allows OPT students with science, technology, engineering, or math degrees to extend their post-completion OPT work authorization into an additional 24 month OPT STEM exte

read more..

H1B visas Issue not Priority but to be Part of Immigration Packages | US assures India

06 March 2017

The US has assured India that the H-1B visas issue was not a priority for it and would be part of the larger immigration reforms package that the new Trump administration is working on. The assurance came during an ongoing debate in the US and reported moves by the Trump Administration to bring

read more..

Full Time Opportunities For OPT Students

25 September 2015

Once the student completes his graduation and gets a degree, he has several opportunities to look forward to and explore each and every available option to find out about its merits and demerits. Choosing the right option will involve a large amount of research and wi

read more..

Conditions For Companies Who Accept OPT / EAD Candidates

24 September 2015

Employee must have EAD in their hands before they start the employment. An international cannot start working unless the date on the EAS has been reached. The same applies when the end date has reached the employee is no more considered legally eligible to work. The s

read more..

Thanks For Your Feedback

Attach A Resume First