Member Services Representative

Planet Fitness - PFNY/ PFCali – New York, NY

*In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking Submit Application , you will be directed to this 2nd step *

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
  • Qualifications/Requirements

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
  • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
  • All Jobs in New York, NY

    • Health and Wellness Coordinator

      Lantern Community Services New York, NY

      View Job
    • METEOROLOGIST

      New York City OFFICE OF EMERGENCY MANAGEMENT New York, NY

      View Job
    • Patient Service Representative

      RadNet Brooklyn, NY

      View Job
    • Customer Service Representative

      Audible, Inc. Newark, NJ

      View Job
    • Assistant Office - EPIC, Child Neurology

      NYU Winthrop Mineola, NY

      View Job
    • Assistant Counsel

      New York City DEPT OF ENVIRONMENT PROTECTION Queens, NY

      View Job
    • Sales Account Manager

      UnitedHealth Group Queens, NY

      View Job
    • Human Resources Officer

      United Nations New York, NY

      View Job
    • Political Affairs Officer [Temporary]

      United Nations New York, NY

      View Job
    • Parking & Operations Coordinator

      American Dream East Rutherford, NJ

      View Job
    • Assistant General Counsel, Loft Board

      NYC Department of Buildings Manhattan, NY

      View Job

    Featured Articles

    Struts Online Training Program For IT Students

    20 April 2016

    It along with servlet programmers and JSP allows building web applications using the Apache Struts framework. It allows form beans, custom tags, model-view-controller mappings, input validation and tiles view-building framework. Programmers build scalable and maintainable data-driven web application

    read more..

    iOS Development Training – Learn From Experts

    25 May 2016

    ❯ iOS Development Training - A Brief Idea An iOS is a mobile phone operating system created and developed by Apple Incorporation. It is distributed exclusively for Apple hardware. It has state-of-the-art environment which enables developers to create and produce powerful

    read more..

    Best SAP SEM Online Training For Improved Managment

    28 April 2016

    SAP SEM (Strategic Enterprise Management ) is the concept to enable value-based management. It is a critical analysis based application that deals with SAP warehouse. It is organized into following components: SRM – stakeholder relationship management, BCS – business conso

    read more..

    Computer Programmers may not be eligible for H1B visa | Trump tightens on H-1B abuse

    06 April 2017

    The US Citizenship and Immigration Services (USCIS) have ruled that an entry level computer programmer position would not generally qualify as a position in a “specialty occupation”. The United States has raise

    read more..

    Thanks For Your Feedback

    Attach A Resume First